Assistant Front Office Manager

The Colonnade Hotel Corp; Boston (MA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive wages

Full-time benefits

Job summary

The Colonnade Hotel in Boston is seeking an Assistant Front Office Manager to support Front Office operations, coach and develop staff, and help drive guest satisfaction and profitability.

You will oversee check-in/check-out, collaborate with Housekeeping, Engineering, Catering and Sales, and manage a varied schedule that includes evenings, nights and weekends. Experience in luxury hotels and Opera systems is highly valued.

Qualifications

• Minimum two years supervisory experience in Front Office or Guest Services at a luxury hotel.
• Ability to motivate Front Office staff to perform their best.
• Familiar with Front Office training techniques and scheduling for profitability.

Responsibilities

• Assist in directing and administering Front Office operations with the Front Office Manager.
• Coach and support the entire front office to deliver outstanding guest service.
• Oversee guest service, registration, room inventory, and system usage.
• Coordinate with Housekeeping, Engineering, Catering and Sales to handle groups smoothly.

Skills

Supervisory experience

Front Office management

Guest service

Opera knowledge

Tools

Opera

Job description

Do you enjoy meeting people from all over the world? Are you passionate about making a differencein other people's lives and do you want to be a part of a team that shares your passion?

The independently owned, elegant Colonnade Hotel is nearby toBoston's finest cultural venues and most exciting shops in the heart of Boston's historic Back Bay,

If you are interested in joining a fun and dedicated team of hospitality professionals, in a hotel that focuses on further developing your skills, this could be the right role for you. This position will be responsible for supervising/managing/overseeing the Front Office.

Job Description:

As the Assistant Front Office Manager, you will be responsible for assisting in the direction and administration of Front Office operations in the hotel's continuing effort to deliver outstanding guest service. Together with the Front Office Manager and Director of Front Office, you will help coach and support the entire front office. Your meaningful contribution will help to ensure profitability, exceptional service, quality and value to each guest throughout their stay. The 'AFOM' also helps to oversee and nurture door and bell staff including selecting, training, and developing the team.

Additional responsibilities include, but are not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, systems use and management, policy and procedure implementation and enforcement.

To become an integral part of the Front Office Management team you will need:

• Minimum of two years supervisory experience of Front Office or Guest Services management experience at a luxury hotel.
• Ability to motivate Front Office to perform their best work.
• Proficiency in the operation system Opera will be helpful!
• Familiar with Front Office training techniques.
• Understand scheduling to optimize financial performance while meeting guest needs.
• Ensure guest expectations are exceeded through proper employee training.
• Communicate effectively and graciously with Housekeeping, Engineering, Catering and Sales to ensure groups and special functions are handled smoothly.
• Stay poised and calm under pressure.
• Position will be required to work a varied schedule that includes evenings, nights, and weekends.
• Excellent time management skills.
• Good knowledge of computers including hospitality software.
• Exceptional detail in follow-up.
• Create and foster a courteous, friendly, professional work environment.

Physical Requirements:

Ability to stand for long periods of time and move frequently from area to area. Ability to bend, stoop, crouch, reach with hands and arms. Regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 40 pounds. Must be able to stand or walk for an extended period or for an entire work shift in indoor environments.

Must be a self-starter with a great personality and strong skills.

Think you might be the right fit? We'd love to hear from you!

We offer competitive wages, comprehensive benefits for full-time employees, and an independently run, family owned iconic hotel. Must get along well with others and know that true happiness comes from making others happy! Elevate your career with a role at Back Bay's neighborhood gemColonnade Hotel.

The Colonnade values diversity, prohibits discrimination, and is an equal opportunity employer.