Lux Hotel Door Attendant: Guest Welcomes & Traffic Lead

The Walt Disney Company; Anaheim (CA); Presencial; USD 25 000 - 33 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Cast-exclusive discounts

Disney Aspire tuition assistance

Medical benefits

Resumo da oferta

The Walt Disney Company is seeking a Disneyland Resort Bell Services Door Attendant in Anaheim, CA. You will welcome Guests, direct traffic, assist with luggage, and coordinate with front desk and valet staff to ensure a smooth arrival and departure experience.

This role requires you to work outdoors in all weather, drive various vehicles, and maintain high standards of guest service, safety, and efficiency across shifts that may start early or end late.

Qualificações

• Must be at least 18 years old.
• Valid California Driver’s License.
• Clean driving record for past 12 months.
• 1+ year in bell services, guest services, or similar role at a large, luxury resort or hotel.
• Comfortable driving all types of vehicles.
• Excellent Guest Service and service recovery abilities.
• Willing to take initiative to actively greet and welcome Guests.
• Strong communication skills.
• Adept at troubleshooting and can calmly handle difficult situations.
• Able to work independently with limited supervision and direction.
• Comfortable working a physically demanding role for 8+ hours a day.
• Ability to multi-task and work in a very fast-paced environment.

Responsabilidades

• Welcome arriving Guests with a smile and warm greeting.
• Assist departing Guests with directions and thank them for their stay.
• Direct traffic on hotel driveway, ensuring a safe environment for all.
• Transport guest luggage to storage areas.
• Ensure guest arrival experience is smooth through immersive interactions, including those arriving on public transportation and buses.
• Communicate with guest services, front desk, and valet staff to inform of arriving Guests.
• Proactively address guest needs by answering questions, giving directions, and other information regarding the hotel/resort or surrounding areas.
• Work outdoors in all kinds of weather including extreme temperatures and high humidity.
• Stand/walk for up to 8 hours per day.
• Own and resolve Guest situations.

Conhecimentos

Strong communication

Guest service

Service recovery

Initiative

Independence

Physical stamina

Multi-tasking

Customer greetings

Descrição da oferta de emprego

The Walt Disney Company is seeking a Disneyland Resort Bell Services Door Attendant in Anaheim, CA. You will welcome Guests, direct traffic, assist with luggage, and coordinate with front desk and valet staff to ensure a smooth arrival and departure experience.

This role requires you to work outdoors in all weather, drive various vehicles, and maintain high standards of guest service, safety, and efficiency across shifts that may start early or end late.