Front Office Bell & Valet Dispatcher

Aulani, A Disney Resort And Spa; Hawaii; On-site; USD 37,000 - 51,000; Full time

Benefits offered by this job

Healthcare options for you and your_??

Tuition paid upfront at networkschools

Free lunch

Free parking

Free theme park admission and much moe

Job summary

Aulani, A Disney Resort and Spa in Hawaii is hiring Bell and Valet Service Dispatchers to be the front-line touchpoint for Guests. You will handle luggage, vehicles, and guest requests, coordinating with Bell Persons and Valet Attendants to ensure timely, friendly service.

Highlights include working at the Bell and Valet desks, processing payments, and maintaining logs. This full-time role requires 18+ years old, basic computer skills, and cash handling experience, with preference for Hawaii

Qualifications

• Must be at least 18 years of age.
• Previous hotel or restaurant valet service experience.
• Previous computer experience.
• Previous cash handling experience.
• Knowledge of Hawaiian/Japanese language preferred.

Responsibilities

• Works primarily at the Bell and Valet desks and assists Guests throughout the day, to include heavy use of phones and basic computer skills.
• Dispatches Bellpersons on luggage delivery runs and keeps track of all work completed by Bell Services via logs and/or computerized systems.
• Retrieves luggage and other personal effects requested by Guests at the bell desk.
• Receives Guest vehicle keys from Valet attendants, enter Guest vehicle information into a computerized system and file keys in an organized manner.
• Retrieves vehicle keys upon Guest request and prioritize the retrieval of vehicles by Valet Attendants.
• Reviews payment information for valet vehicles and when applicable, processeses payments, including vouchers, credit cards and cash.
• Front Line Cast Members must posses excellent communication skills and will deliver upon high Guest service expectations
• Greets Guests with positive, friendly and helpful attitude
• Proactively address guest needs by answering questions, giving directions and other information regarding the hotel/resort or surrounding areas
• Works indoors and outdoors in all kinds of weather including extreme temperatures and high humidity

Job description

Aulani, A Disney Resort and Spa in Hawaii is hiring Bell and Valet Service Dispatchers to be the front-line touchpoint for Guests. You will handle luggage, vehicles, and guest requests, coordinating with Bell Persons and Valet Attendants to ensure timely, friendly service.

Highlights include working at the Bell and Valet desks, processing payments, and maintaining logs. This full-time role requires 18+ years old, basic computer skills, and cash handling experience, with preference for Hawaii