Guest Experience Bell Attendant

Wincome Hospitality; Anaheim (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Wincome Hospitality is seeking a Bell Attendant in Anaheim. You will greet guests, assist with luggage, monitor the Porte Cache/Driveway, and support the Front Desk and Concierge teams to respond to guest needs.

Responsibilities include maintaining lobby presence, assisting with room moves, and guiding guests in navigation and local destinations. A flexible schedule including nights, weekends and holidays is required.

Qualifications

• High School Diploma is required.
• Previous Customer Service or Hotel experience preferred.
• Must be fluent in English, both written and spoken.
• Comfortable using Microsoft Word, Excel, Outlook and Opera System.

Responsibilities

• Maintain presence at the Lobby Front Entry Door and Bell Podium.
• Monitor Parking Permits for all vehicles on site and direct guests to purchase permits.
• Provide exceptional guest service using the service culture and HEART steps.
• Assist Front Desk with room moves, luggage, packages and lobby presence.
• Assist Concierge procedures and coordinate with Front Desk, PBX, Housekeeping and Engineering.

Skills

Customer service

Multitasking

Communication

Education

High School Diploma

Tools

Microsoft Word

Excel

Outlook

Opera System

Job description

Wincome Hospitality is seeking a Bell Attendant in Anaheim. You will greet guests, assist with luggage, monitor the Porte Cache/Driveway, and support the Front Desk and Concierge teams to respond to guest needs.

Responsibilities include maintaining lobby presence, assisting with room moves, and guiding guests in navigation and local destinations. A flexible schedule including nights, weekends and holidays is required.