Hotel Door Attendant - Part Time

The Walt Disney Company; Anaheim (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Cast-exclusive discounts

Disney Aspire tuition assistance

Medical benefits

Job summary

The Walt Disney Company is seeking a Disneyland Resort Bell Services Door Attendant in Anaheim, CA. You will welcome Guests, direct traffic, assist with luggage, and coordinate with front desk and valet staff to ensure a smooth arrival and departure experience.

This role requires you to work outdoors in all weather, drive various vehicles, and maintain high standards of guest service, safety, and efficiency across shifts that may start early or end late.

Qualifications

• Must be at least 18 years old.
• Valid California Driver’s License.
• Clean driving record for past 12 months.
• 1+ year in bell services, guest services, or similar role at a large, luxury resort or hotel.
• Comfortable driving all types of vehicles.
• Excellent Guest Service and service recovery abilities.
• Willing to take initiative to actively greet and welcome Guests.
• Strong communication skills.
• Adept at troubleshooting and can calmly handle difficult situations.
• Able to work independently with limited supervision and direction.
• Comfortable working a physically demanding role for 8+ hours a day.
• Ability to multi-task and work in a very fast-paced environment.

Responsibilities

• Welcome arriving Guests with a smile and warm greeting.
• Assist departing Guests with directions and thank them for their stay.
• Direct traffic on hotel driveway, ensuring a safe environment for all.
• Transport guest luggage to storage areas.
• Ensure guest arrival experience is smooth through immersive interactions, including those arriving on public transportation and buses.
• Communicate with guest services, front desk, and valet staff to inform of arriving Guests.
• Proactively address guest needs by answering questions, giving directions, and other information regarding the hotel/resort or surrounding areas.
• Work outdoors in all kinds of weather including extreme temperatures and high humidity.
• Stand/walk for up to 8 hours per day.
• Own and resolve Guest situations.

Skills

Strong communication

Guest service

Service recovery

Initiative

Independence

Physical stamina

Multi-tasking

Customer greetings

Job description

At the Disneyland ® Resort, we are makers and doers. Experience the Disney Difference through outstanding and unique perks and benefits like cast-exclusive discounts, and access to tuition assistance through Disney Aspire! Working in Bell Services at our Disneyland Resort Hotels, you will have the opportunity to make lasting impressions in a fast-paced luxury hotel environment!

Disneyland Resort Door Attendants greet Guests as they arrive to their hotel, creating a warm and welcoming environment and setting the stage for their stay. They monitor the driveway and hotel entry to ensure safety of all Guests and Cast Members and focus on efficiently coordinating vehicle traffic. Door Attendants assist Guests with their luggage and vehicles while answering questions and providing directions for check-in and check-out.

Responsibilities :

• Welcome arriving Guests with a smile and warm greeting
• Assist departing Guests with directions and thank them for their stay
• Direct traffic on hotel driveway, ensuring a safe environment for all
• Transport guest luggage to storage areas
• Ensure guest arrival experience is smooth through immersive interactions, including those arriving on public transportation and buses
• Communicate with guest services, front desk, and valet staff to inform of arriving Guests
• Proactively address guest needs by answering questions, giving directions, and other information regarding the hotel/resort or surrounding areas
• Work outdoors in all kinds of weather including extreme temperatures and high humidity
• Stand/walk for up to 8 hours per day
• Own and resolve Guest situations

Basic Qualifications :

• You must be at least 18 years of age to be considered for this role
• Valid California Driver’s License
• Clean driving record for past 12 months
• 1+ year in bell services, guest services, or similar role at a large, luxury resort or hotel
• Comfortable driving all types of vehicles
• Excellent Guest Service and service recovery abilities
• Willing to take initiative to actively greet and welcome Guests
• Strong communication skills
• Adept at troubleshooting and can calmly handle difficult situations
• Able to work independently with limited supervision and direction
• Comfortable working a physically demanding role for 8+ hours a day
• Ability to multi-task and work in a very fast-paced environment

Preferred Qualifications:

• 1 + year of experience in a 5 Star hotel
• Bilingual

Additional Information :

SCHEDULE AVAILABILTY

Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am. You may be scheduled a graveyard shift. Please note that the principles of seniority are used to schedule all roles.

The pay rate for this role in California is $21.13 per hour.

Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits

Job ID: 1371254BR

Location: Anaheim,California

Job Posting Company: "Disneyland Resort"

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email [e-mail] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.