Lux Front Office Supervisor – Luxury Guest Services Lead

Hilton; Chicago (IL); In loco; USD 32.000 - 46.000; Tempo pieno

Vantaggi offerti da questo lavoro

Incredible travel perks

Paid parental leave

Mental health resources

Health & welfare benefits

Generous PTO

Descrizione del lavoro

Waldorf Astoria Chicago is seeking a Front Office Supervisor to join our team in Chicago's Gold Coast. You will supervise the front office team, manage daily operations, and drive guest satisfaction in a luxury hospitality setting.

Responsibilities include scheduling, training, and leading issue resolution to ensure seamless check-ins/outs and overall exceptional service. Hilton benefits and career growth opportunities accompany this role.

Mansioni

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery
• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues
• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency

Conoscenze

Front office supervision

Guest services

Team leadership

Descrizione del lavoro

Waldorf Astoria Chicago is seeking a Front Office Supervisor to join our team in Chicago's Gold Coast. You will supervise the front office team, manage daily operations, and drive guest satisfaction in a luxury hospitality setting.

Responsibilities include scheduling, training, and leading issue resolution to ensure seamless check-ins/outs and overall exceptional service. Hilton benefits and career growth opportunities accompany this role.