Lux Concierge: Local Experiences & Reservations

Mountain Careers LLC.; Vail (CO); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

401k with company matching

Employee meals

Job summary

Four Seasons Hotels and Resorts in Vail is seeking a Concierge to support the Front Office team by keeping desk collateral updated and providing guests with tickets, reservations, and local information.

The role requires 1-2 years in a luxury hotel, fluency in English, and strong communication skills. You will interact with guests to fulfill requests, coordinate with vendors, and assist with various hotel duties as needed.

Qualifications

• Minimum 1-2 years of experience in a similar role in a luxury hotel setting preferred.
• Ability to multi-task on several items at once; strong communication skills are essential.
• Working knowledge of computer systems and hotel operating systems; experience with Microsoft Suite and OPERA/Concierge Smart preferred.
• Knowledge of Vail and surrounding communities; good local knowledge enhances guest service.
• Fluency in English is required; current US work authorization is necessary; Spanish ability is a plus.

Responsibilities

• Responds to guest requests by assessing needs and providing personalized recommendations to maximize satisfaction while complying with Four Seasons policies.
• Handles guest interactions with hospitality and professionalism, accommodating special requests and resolving complaints.
• Assists guests with hotel services, hours of operations, key personnel, events and directions, using local knowledge and hotel practices.
• Processes packages, faxes, messages, and mail accurately and timely.
• May assist with Front Office or Bell Stand duties as needed.
• Ensures standards are met and guest satisfaction remains high, responding promptly to requests.

Skills

Multi-tasking

Communication skills

Hospitality

English fluency

Spanish a plus

Tools

Microsoft Office

OPERA/Concierge Smart

Job description

Four Seasons Hotels and Resorts in Vail is seeking a Concierge to support the Front Office team by keeping desk collateral updated and providing guests with tickets, reservations, and local information.

The role requires 1-2 years in a luxury hotel, fluency in English, and strong communication skills. You will interact with guests to fulfill requests, coordinate with vendors, and assist with various hotel duties as needed.