Practice Assistant II – Lung Center

Mass General Brigham Incorporated; Boston, Northern (MA, KY); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

403(b) retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

Mass General Brigham is seeking a Practice Assistant II for the Lung Center to support administrative and patient-facing tasks in a fast-paced setting. You will handle scheduling, check-in/check-out, billing forms, and coordinate with providers to ensure smooth daily operations.

The role emphasizes strong organization, multitasking, and teamwork, with onsite duties and competitive benefits. This position starts around the $20/hour mark and offers pay increases based on experience.

Qualifications

• High School Diploma or equivalent required.
• 2–3 years of office experience required.
• Proficiency with Microsoft Office and standard office equipment.
• Strong phone, customer service, verbal, and written communication skills.

Responsibilities

• Schedule patient appointments and support scheduling across departments.
• Welcome patients and assist with check-in/check-out and co-payments.
• Manage calls and route messages, including prior authorizations and lab results.
• Process billing forms and scan documents into EPIC; request records.
• Serve as an EPIC Super User for scheduling, registration and billing.

Skills

Microsoft Office

Customer service

Communication skills

Time management

Education

High School Diploma or equivalent

Tools

EPIC scheduling

Job description

## Practice Assistant II – Lung CenterApply: Onsite: 15 Francis Street Boston (A Building/Coolidge/Scanner): Full time: Posted Today: RQ4076365Site: The Brigham and Women's Hospital, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.**Job Summary**Practice Assistant II – Lung Center Department: Department of Medicine – Lung Center Schedule: Monday–Friday, normal business hours, onsite Compensation: Starting at $20.00 per hour, with increases based on relevant experience Benefits: Medical, dental, and vision coverage; 403(b) retirement plan; tuition reimbursement; discounted MBTA pass; and more Make a meaningful impact as a Practice Assistant II in the Lung Center. In this fast-paced, patient-focused role, you’ll help create a welcoming and efficient experience for patients while keeping daily practice operations running smoothly. Working under general supervision, you’ll provide both administrative and patient-facing support, including scheduling, check-in and check-out, patient communication, and office coordination. Responsibilities may vary based on department needs. What You’ll Do • Schedule patient appointments, maintain records, and support advanced or surgical scheduling as needed. • Welcome patients, assist with check-in and check-out, collect co-payments, and respond to routine questions. • Manage calls, route messages, and coordinate requests involving prior authorizations, prescriptions, test results, and provider questions. • Process billing forms, scan documents into EPIC, and request medical records and laboratory results. • Distribute mail and faxes and prepare routine correspondence. • Serve as an EPIC Super User for scheduling, registration, and billing systems; training is provided. • Help train staff and support schedule management as needed.**Qualifications****Education*** High School Diploma or equivalent required**Experience*** 2–3 years of office experience required**Knowledge, Skills & Abilities*** Proficiency with Microsoft Office and standard office equipment.* Knowledge of office operations and administrative procedures.* Strong phone, customer service, verbal, and written communication skills.* Ability to manage multiple priorities and maintain accuracy in a fast-paced environment.* Excellent organizational and time-management skills.* Ability to follow established processes and work effectively within a team.**Additional Job Details (if applicable)****Why Join Mass General Brigham?*** **Join a world-renowned healthcare system** recognized for excellence in patient care and innovation.* **Grow your career** through professional development and advancement opportunities.* **Enjoy comprehensive benefits** including competitive pay, health coverage, retirement plans, and paid time off.**Remote Type**Onsite**Work Location**15 Francis Street**Scheduled Weekly Hours**40**Employee Type**Regular**Work Shift**Day (United States of America)**Pay Range**$17.71 - $24.94/Hourly**Grade**3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.**EEO Statement:**2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.