Loyalty Systems Product Manager - Drive Engagement & Growth

Hyatt; Chicago (IL); On-site; USD 117,000 - 125,000; Full time

Job summary

Hyatt Hotels Corporation seeks an enthusiastic Loyalty Product Manager to join our World of Hyatt Loyalty Systems department. You will collaborate with engineering, design, analytics, marketing, strategy, and operations to turn customer and business needs into a clear product direction, driving loyalty initiatives to increase engagement, retention, and revenue.

You will lead product discovery, planning, and prioritization while ensuring compliance with Hyatt policies and privacy standards.

Qualifications

• 2–5 years of product management experience in technology-related areas.
• Experience in travel, tourism or hospitality is strongly preferred.

Responsibilities

• Lead product discovery, planning, scoping, and prioritization to deliver high-impact outcomes for stakeholders.
• Coordinate with business and technology teams to drive loyalty initiatives to completion.
• Gather requirements, determine features and their priority, document specs/flows, refine feedback, and help write test plans.
• Ensure new product and solution requirements follow Hyatt policies, security and privacy standards, and contracts before being passed to developers.
• Represent the team with partners and senior leaders to align resources and prioritization.
• Understand current loyalty system integrations to craft future solutions.

Skills

Communication

Business analysis

Education

Bachelor’s degree in business, marketing, computer science, or engineering

Tools

Microsoft Office

Jira

Confluence

Job description

Hyatt Hotels Corporation seeks an enthusiastic Loyalty Product Manager to join our World of Hyatt Loyalty Systems department. You will collaborate with engineering, design, analytics, marketing, strategy, and operations to turn customer and business needs into a clear product direction, driving loyalty initiatives to increase engagement, retention, and revenue.

You will lead product discovery, planning, and prioritization while ensuring compliance with Hyatt policies and privacy standards.