Product Manager - Loyalty Systems

Digitailor; Chicago (IL); On-site; USD 117,000 - 125,000; Full time

Benefits offered by this job

Annual free hotel stays

Flexible work schedule

Headspace wellbeing subscription

Family assistance program and paid PTO

Health/Dental/Vision and 401K with 401

Job summary

Hyatt Hotels Corporation is seeking a Loyalty Product Manager to join the World of Hyatt Loyalty Systems team. You will partner with engineering, design, analytics, marketing, strategy, and operations to translate customer needs into a clear product direction, driving loyalty initiatives to boost engagement, retention and revenue.

You will lead discovery, prioritize features, ensure policy and security compliance, and work with executives to align resources.

Qualifications

• 2–5 years of product management experience in technology.
• Experience in travel, tourism, or hospitality preferred.
• Bachelor’s degree in business, marketing, CS, or engineering.

Responsibilities

• Lead product discovery, planning, scoping, and prioritization to deliver high-impact outcomes.
• Coordinate with business and technology teams to drive loyalty initiatives to completion.
• Gather requirements, determine features and priority, document specs/flows, refine feedback, and help write test plans.
• Ensure new product and solution requirements follow Hyatt policies, security and privacy standards.
• Represent the team with partners and senior leaders to align resources and prioritization.
• Understand current loyalty system integrations to inform future solutions.

Skills

Product management

Cross-functional collaboration

Data-driven decisions

Communication skills

Agile methodologies

Education

Bachelor's degree in business, marketing, CS, or engineering

Tools

Jira

Confluence

Microsoft Excel

Microsoft Word

Job description

The Opportunity

Hyatt Hotels Corporation seeks an enthusiastic Loyalty Product Manager to join our World of Hyatt Loyalty Systems department. In this role, you will be collaborating closely with the broader World of Hyatt and technology teams and be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues. As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For list since 2013. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedule
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.

The Role

The Loyalty Product Manager will play a critical role in shaping and improving the systems supporting our loyalty program. You’ll partner across engineering, design, analytics, marketing, strategy, and operations to turn customer and business needs into a clear product direction, driving loyalty initiatives to increase engagement, retention, and revenue.

Position Responsibilities / Essential Functions

• Lead product discovery, planning, scoping, and prioritization to deliver high-impact outcomes for stakeholders
• Coordinate with business and technology teams to drive critical loyalty initiatives to completion
• Gather requirements, determine features and their priority, document product specs/flows, refine feedback, and help write test plans
• Ensure new product and solution requirements follow Hyatt policies, security and privacy standards, and corresponding contracts before being passed to developers
• Represent the team with partners and senior company leaders to align resources and prioritization
• Gain an intimate understanding of the current loyalty system integrations with both internal and external applications to help create future solutions

Qualifications

Experience

• A minimum of 2-5 years of product management experience in technology related areas
• Experience in the travel, tourism or hospitality industries strongly preferred

Education

• A bachelor’s degree in business, marketing, computer science, or engineering

Computer Skills Needed to Perform this Job

• Proficiency in Microsoft Tools Suite (e.g. Word, Excel)
• Previous experience with Atlassian suite of tools (e.g. Jira, Confluence)

Certificates, Licenses, Registrations

• Industry-recognized credentials such as the Certified Product Manager (CPM) or Product School's Product Manager Certification (PMC) are preferred but not required
• Project Management certifications such as Project Management Professional (PMP) or Certified Scrum Master (CSM) would also be preferred but not required

Additional Comments and Requirements

• Must be able to work independently and simultaneously manage multiple tasks in a fast-paced environment
• Excellent communication and interpersonal skills for cross-functional collaboration
• Business Analysis experience translating business needs into system requirements
• Project management experience to oversee end-to-end program development, testing, and execution
• Strong analytical skills to interpret customer data and make data-driven decisions

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

The salary range for this position is $117,000 - $125,000. This position is also eligible to earn an annual bonus. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate. We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.