Loyalty Rewards Specialist - Enroll & Elevate Guests

Wynn Resorts, Limited; Las Vegas (NV); Vor Ort; USD 32.000 - 52.000; Vollzeit

Zusammenfassung

Wynn Las Vegas is seeking a Wynn Rewards desk representative to educate and enroll new members into the Wynn Rewards program, and to assist guests in redeeming their player benefits for casino and restaurant compensations.

You will ensure accurate data in Patron and Opera systems, merge Wynn Rewards accounts, circulate the casino to enroll members, resolve guest issues, and maintain distribution of promotional materials and awards.

Qualifikationen

• Six months of customer service or sales experience preferred.
• Self-motivated with leadership abilities.
• Must be 21 years of age or older and able to obtain/maintain required licensing.

Aufgaben

• Educate and enroll new Wynn Rewards members.
• Administer complimentary benefits and provide five-star service to Wynn Las Vegas guests.
• Margin assigned zones on the casino floor and supervise staff in that zone.
• Circulate the casino to enroll new members into the program.
• Resolve guest issues and expedite service.
• Maintain accurate distribution of promotional materials and awards (vouchers, certificates, free credit, comps, promo chips, tickets).
• Merge Wynn Rewards accounts and ensure data integrity in Patron and Opera systems.
• Update player information in Patron and Opera systems.

Kenntnisse

Customer service

Sales experience

Leadership

Jobbeschreibung

Wynn Las Vegas is seeking a Wynn Rewards desk representative to educate and enroll new members into the Wynn Rewards program, and to assist guests in redeeming their player benefits for casino and restaurant compensations.

You will ensure accurate data in Patron and Opera systems, merge Wynn Rewards accounts, circulate the casino to enroll members, resolve guest issues, and maintain distribution of promotional materials and awards.