Casino Guest Revenue & Engagement Specialist

Wynn Resorts, Limited; Las Vegas (NV); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Bonus eligibility after first quarter

Job summary

Wynn Resorts, Limited in Las Vegas seeks a Casino Telemarketing Specialist to engage qualified casino guests through high-volume outbound calls, driving room reservations and incremental revenue.

This hourly, performance-driven role includes a bonus opportunity after the first full quarter and requires strong sales, guest relationship management, and service recovery to elevate guest loyalty and property performance.

Qualifications

• High school diploma or equivalent required.
• Minimum two years of experience in casino operations, telemarketing/sales, or hospitality/customer service.
• Fluent in English (written and verbal).

Responsibilities

• Conduct 75+ outbound calls daily to targeted casino guests.
• Convert calls into room reservations and revenue-generating bookings.
• Meet or exceed sales and productivity targets.
• Apply comp and expense guidelines appropriately during guest interactions.
• Build and maintain guest relationships to drive repeat business.
• Deliver personalized, high-quality service tailored to guest preferences.
• Promote casino promotions, events, and programs.
• Coordinate reservations, transportation, and accommodations.
• Handle guest concerns professionally and efficiently.
• Escalate issues when necessary while ensuring a positive guest experience.
• Participate in coaching, training, and performance improvement efforts.
• Maintain professionalism, integrity, and compliance with all policies.

Skills

Strong communication

Interpersonal skills

Cold calling

Sales-driven conversations

Guest relationship management

Time management

Education

High school diploma or equivalent

Tools

Patron Management

Opera

Empower CM

Job description

Wynn Resorts, Limited in Las Vegas seeks a Casino Telemarketing Specialist to engage qualified casino guests through high-volume outbound calls, driving room reservations and incremental revenue.

This hourly, performance-driven role includes a bonus opportunity after the first full quarter and requires strong sales, guest relationship management, and service recovery to elevate guest loyalty and property performance.