Front Desk Representative - Tower Suites/VIP

Wynn Resorts; Las Vegas (NV); Sur place; USD 25 000 - 33 000; Temps partiel

Résumé du poste

Wynn Resorts, Limited is seeking a Front Desk Representative for Tower Suites/VIP at Wynn Las Vegas. This part-time role handles guest arrivals/departures, calls, reservations, cashiering, and VIP requests, while upholding Forbes 5-Star standards and Wynn|Encore Las Vegas Core Values.

You will act as a hotel ambassador, coordinating with departments and providing personalized guest experiences, including curbside greetings and room escort.

Qualifications

• High school diploma or equivalent.
• 2 years customer service or 1 year Front Desk in a luxury resort.
• Money handling and basic math, with accounting responsibilities.
• Must be at least 21 years old.
• Excellent communications and telephone etiquette.
• Second language preferred but not required.
• Knowledge of Opera PMS preferred but not required.

Responsabilités

• Process guest arrivals and departures, handle phone calls, revise in-house reservations, and perform cashiering functions.
• Assist with special guest service requests while adhering to Forbes 5-Star Standards.
• Act as a liaison between guests and all hotel departments.
• Resolve billing issues on past and future reservations and balance cash at end of shifts.
• Maintain Front Desk cleanliness and supplies and complete shift-related checklists.
• Provide curbside meet and greet, escort guests to rooms, and assist with transportation and restaurant/show reservations.

Connaissances

Customer service

Front desk

Communication

Cash handling

Second language

Formation

High school diploma

Outils

Opera PMS

Description du poste

Front Desk Representative - Tower Suites/VIP

• Part-time
• FLSA Status: Non-Exempt
• Division: 22700 - HOTEL
• Career Areas: Hotel - Call Center / Front Desk / Concierge / VIP / Villa Services
• Status: Steady Extra

Responsible for processing guest arrivals, departures, phone calls, revising in-house reservations, cashiering functions, and assists with additional special guest service requests while adhering to Forbes 5-Star Standards and Wynn|Encore Las Vegas Core Values and all policies and procedures. Act as a hotel ambassador for guests and inter-departmental requests and inquiries.

Job Responsibilities:

• Extensive knowledge of Property Management System
• Extensive knowledge of Wynn|Encore Las Vegas room types and amenities
• Comprehensive knowledge of Wynn|Encore Las Vegas property offerings, locations, amenities and services provided
• Executes room rate corrections/revisions, food and beverage credit application, Casino revisions, and rebate adjustments to guest accounts
• Acts as a liaison between guests and all other Property Departments
• Resolves billing issues/disputes for past and future reservations and settlement of in-house guest accounts
• Responsible for maintaining a working knowledge all current promotions and rate codes
• Ensure all guests interactions are in accordance to Forbes 5-Starstandards, in order to maintain the integrity of the Wynn|Encore Las Vegas ambiance while promoting hotel facilities and services
• Handle all financial transactions carefully to ensure cash bank is accurately balanced at the end of each shift
• Resolve guest issues within limits of authority and empowerment
• Maintains the cleanliness and supply levels of Front Desk
• Accurately completing checklists and reports associated with specific shifts
• Possess the appropriate knowledge and skill level to act a Front Desk Representative in the Resorts, VIP Services, Satellite, Front Desk Call Center, or in the capacity of a Lobby Ambassador, or Back Office Support during peak periods
• Provide personal curbside meet and greet, escort to the respective guest room, and in room check-in
• Ability to assist guests with reserving transportation, restaurant and show reservations, and any other additional requests
• Provide each guest with a welcome refreshment/amenity and an escort to the respective guest room

Job Requirements:

• High school diploma or equivalent
• Minimum (2) years customer service or (1) year Front Desk experience in a luxury resort
• Money handling, basic level math, accounting responsibilities
• Must be at least (21) years of age
• Requires excellent communications and telephone etiquette skills
• Second language preferred but not required
• Knowledge of Opera PMS preferred but not required

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.

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