VIP Front Desk Concierge (Part-Time)

Wynn Resorts, Limited; Las Vegas (NV); Sur place; USD 25 000 - 33 000; Temps partiel

Résumé du poste

Wynn Resorts, Limited is seeking a Front Desk Representative for Tower Suites/VIP at Wynn Las Vegas. This part-time role handles guest arrivals/departures, calls, reservations, cashiering, and VIP requests, while upholding Forbes 5-Star standards and Wynn|Encore Las Vegas Core Values.

You will act as a hotel ambassador, coordinating with departments and providing personalized guest experiences, including curbside greetings and room escort.

Qualifications

• High school diploma or equivalent.
• 2 years customer service or 1 year Front Desk in a luxury resort.
• Money handling and basic math, with accounting responsibilities.
• Must be at least 21 years old.
• Excellent communications and telephone etiquette.
• Second language preferred but not required.
• Knowledge of Opera PMS preferred but not required.

Responsabilités

• Process guest arrivals and departures, handle phone calls, revise in-house reservations, and perform cashiering functions.
• Assist with special guest service requests while adhering to Forbes 5-Star Standards.
• Act as a liaison between guests and all hotel departments.
• Resolve billing issues on past and future reservations and balance cash at end of shifts.
• Maintain Front Desk cleanliness and supplies and complete shift-related checklists.
• Provide curbside meet and greet, escort guests to rooms, and assist with transportation and restaurant/show reservations.

Connaissances

Customer service

Front desk

Communication

Cash handling

Second language

Formation

High school diploma

Outils

Opera PMS

Description du poste

Wynn Resorts, Limited is seeking a Front Desk Representative for Tower Suites/VIP at Wynn Las Vegas. This part-time role handles guest arrivals/departures, calls, reservations, cashiering, and VIP requests, while upholding Forbes 5-Star standards and Wynn|Encore Las Vegas Core Values.

You will act as a hotel ambassador, coordinating with departments and providing personalized guest experiences, including curbside greetings and room escort.