Loyalty Rewards Concierge

Wynn Las Vegas; Everett (MA); On-site; USD 40,000 - 50,000; Full time

Job summary

Wynn Las Vegas is seeking an Encore Boston Harbor Representative responsible for enrolling new members in the loyalty program and assisting patrons on the casino floor. The role requires excellent customer service skills and adherence to gaming regulations.

Successful candidates will be 21+, possess a high school diploma or equivalent, and have experience in hospitality or casino settings. Strong computer skills and the ability to manage multiple priorities in a fast-paced environment are essential.

The position is located in Everett, Massachusetts, and offers competitive compensation and benefits.

Qualifications

• 21 years of age or above; registration with Massachusetts Gaming Commission needed.
• Outstanding attention to detail and interpersonal skills.
• Ability to compute basic mathematical calculations.

Responsibilities

• Greet and assist patrons while maintaining Encore Standards.
• Participate in the execution of departmental goals.
• Enroll customers in loyalty program and maintain accounts.
• Work with safety as a priority and follow company standards.

Skills

Customer service excellence

Strong organizational skills

Ability to handle multiple priorities

Typing skills (40 wpm)

Conversational English

Education

High school degree or equivalent

Hospitality, casino, or loyalty program experience

Tools

Microsoft Office

Job description

Wynn Las Vegas is seeking an Encore Boston Harbor Representative responsible for enrolling new members in the loyalty program and assisting patrons on the casino floor. The role requires excellent customer service skills and adherence to gaming regulations.

Successful candidates will be 21+, possess a high school diploma or equivalent, and have experience in hospitality or casino settings. Strong computer skills and the ability to manage multiple priorities in a fast-paced environment are essential.

The position is located in Everett, Massachusetts, and offers competitive compensation and benefits.