Player Loyalty Club Concierge

DROCK Gaming, LLC; Las Vegas (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

Unknown is seeking a Player's Club Representative in Las Vegas to sign up guests for the Player Loyalty Club, educate on promotions, and deliver exceptional customer service, creating a positive player experience. The role requires professional communication, the ability to work independently, and familiarity with loyalty tracking systems.

Candidates should have a high school diploma or GED and 1–6 months of related experience, with flexibility to work weekends and holidays.

Qualifications

• High school diploma or GED is required.
• Some retail or guest service experience preferred.
• Ability to read and speak English.

Responsibilities

• Assist in signing up guests for the Player Loyalty Club (Club One).
• Educate guests on casino promotions and events.
• Provide above and beyond customer service to create a positive environment for players.
• Communicate professionally with guests and team members at all times.
• Proficient use of player tracking systems and related tools.
• Handle a wide range of guest interactions with professionalism.

Skills

Customer service

Guest interaction

Communication

Teamwork

Education

High school diploma or GED

Job description

Unknown is seeking a Player's Club Representative in Las Vegas to sign up guests for the Player Loyalty Club, educate on promotions, and deliver exceptional customer service, creating a positive player experience. The role requires professional communication, the ability to work independently, and familiarity with loyalty tracking systems.

Candidates should have a high school diploma or GED and 1–6 months of related experience, with flexibility to work weekends and holidays.