Representative - Wynn Rewards

Wynn Resorts, Limited; Las Vegas (NV); On-site; USD 32,000 - 52,000; Full time

Job summary

Wynn Las Vegas is seeking a Wynn Rewards desk representative to educate and enroll new members into the Wynn Rewards program, and to assist guests in redeeming their player benefits for casino and restaurant compensations.

You will ensure accurate data in Patron and Opera systems, merge Wynn Rewards accounts, circulate the casino to enroll members, resolve guest issues, and maintain distribution of promotional materials and awards.

Qualifications

• Six months of customer service or sales experience preferred.
• Self-motivated with leadership abilities.
• Must be 21 years of age or older and able to obtain/maintain required licensing.

Responsibilities

• Educate and enroll new Wynn Rewards members.
• Administer complimentary benefits and provide five-star service to Wynn Las Vegas guests.
• Margin assigned zones on the casino floor and supervise staff in that zone.
• Circulate the casino to enroll new members into the program.
• Resolve guest issues and expedite service.
• Maintain accurate distribution of promotional materials and awards (vouchers, certificates, free credit, comps, promo chips, tickets).
• Merge Wynn Rewards accounts and ensure data integrity in Patron and Opera systems.
• Update player information in Patron and Opera systems.

Skills

Customer service

Sales experience

Leadership

Job description

The Wynn Rewards desk is responsible for the issuance of Wynn Rewards cards and the maintenance of the loyalty program. Wynn Rewards representatives are able to assist our guests who wish to redeem their player benefits for Wynn restaurant compensations.

Job Responsibilities:

• Responsible for educating and enrolling new members to the Wynn Rewards program
• Responsible for administering complimentary benefits and for providing five-starservice to Wynn Las Vegas guests
• Margining of assigned zones on the casino floor and the staff in that zone
• May also be responsible of circulating the casino, enrolling new members into the program
• Responsible for resolving guest issues and expediting service
• Responsible for maintaining accurate distribution of promotional materials and awards (including but not limited to vouchers, certificates, FREECREDIT (free slot play), comps, promo chips, tickets etc.)
• Additional responsibilities as management deems may be required based on business demands
• Responsible for merging Wynn Rewards Accounts.
• Responsible for maintaining data integrity in Patron and Opera Systems.
• Responsible for updating player information in Patron and Opera systems.

Qualifications

• At least a minimum of six (6) months past customer service or sales experience is preferred, but not required
• Must be self-motivated and possess leadership abilities
• Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times.
• Must be 21 years of age or older to apply

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.