Loyalty & Membership Growth Advocate

BJ's Wholesale Club; New Castle (DE); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Weekly Pay

Free Memberships

Paid Time Off

Health Benefits

401(k) with match

Employee Stock Purchase

Job summary

BJ’s Wholesale Club is seeking team members in a frontline member service role, focusing on acquiring and retaining members and delivering great customer experiences.

The position emphasizes selling membership products, meeting performance goals, and providing assistance with in-store services and Pick Up orders. Weekly pay and a comprehensive benefits package are highlighted in the listing.

Qualifications

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement
• Basic math skills preferred.
• Computer proficiency preferred.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination
• Drives toward goal achievement, defined by business established benchmarks and results
• Exhibits clear understanding of all BJ’s Membership options, and Co-Brand credit card.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
• Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.
• Resolves Member concerns in a courteous and timely manner. Escalates issues to PIC and MOD when necessary.
• Assists with BOPIC (Buy Online and Pick Up In Club) orders for members.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Skills

Frontline experience

Goal-oriented

Basic math

Computer skills

Job description

BJ’s Wholesale Club is seeking team members in a frontline member service role, focusing on acquiring and retaining members and delivering great customer experiences.

The position emphasizes selling membership products, meeting performance goals, and providing assistance with in-store services and Pick Up orders. Weekly pay and a comprehensive benefits package are highlighted in the listing.