Housekeeping Supervisor

Omni Hotels & Resorts; Hilton Head Island (SC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

Discounted hotel room rates

Employee Assistance Program

Training and development

Job summary

Omni Hilton Head Oceanfront Resort is seeking a proactive Housekeeping Supervisor to lead daily housekeeping operations and ensure exceptional guest experiences on Hilton Head Island. You will supervise Room Attendants and Housepersons, inspect rooms and public areas, and maintain Omni cleanliness and presentation standards.

The ideal candidate has prior housekeeping or supervisory experience, a strong eye for detail, and the ability to coach a team in a dynamic resort setting.

Qualifications

• Previous housekeeping or hotel/resort experience preferred.
• Previous supervisory or leadership experience preferred.
• Strong attention to detail and commitment to cleanliness and quality.
• Excellent communication, organization, and interpersonal skills.
• Ability to coach and motivate associates while maintaining a positive and professional work environment.
• Ability to prioritize multiple responsibilities in a fast-paced operation.
• Ability to work independently and as part of a leadership team.
• Basic computer and hotel systems knowledge preferred.
• Must be able to work a flexible schedule based on resort needs, including weekends and holidays.
• Must be able to stand and walk for extended periods and perform the physical duties associated with a Housekeeping operation.

Responsibilities

• Supervise and support Housekeeping associates throughout daily operations.
• Inspect guest rooms, suites, corridors, and assigned areas to ensure cleanliness, presentation, and maintenance standards are consistently achieved.
• Assign daily work responsibilities and help coordinate staffing based on occupancy, arrivals, departures, and operational needs.
• Monitor room status and communicate closely with the Front Office to support timely room availability.
• Coach, train, recognize, and provide ongoing feedback to Housekeeping associates.
• Conduct daily lineup meetings and communicate resort information, service expectations, safety topics, and operational priorities.
• Ensure associates follow proper cleaning procedures, safety standards, chemical-handling procedures, and Omni policies.
• Respond promptly and professionally to guest requests and service opportunities.
• Report maintenance concerns and follow up to ensure guest room deficiencies are addressed.
• Monitor linen, guest supplies, cleaning products, and equipment to help maintain appropriate inventory levels.
• Assist with lost-and-found procedures and proper documentation.
• Help maintain productivity while ensuring quality and guest satisfaction remain top priorities.
• Promote teamwork and positive communication within Housekeeping and with other resort departments.
• Support department leadership with special projects, deep-cleaning programs, training initiatives, and other operational needs.
• Lead by example and demonstrate Omni's commitment to creating memorable guest experiences.
• Perform other duties as assigned by Housekeeping leadership.

Skills

Attention to detail

Leadership

Communication

Organization

Interpersonal skills

People management

Flexibility

Physical stamina

Job description

Omni Hilton Head Oceanfront Resort

Located on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina, this oceanfront resort is a tropical paradise unlike anywhere else in this premier destination. The Omni Hilton Head Oceanfront Resort offers beautiful oceanfront views to all of our guests.

Omni Hilton Head's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hilton Head Oceanfront Resort may be your perfect match.

The Housekeeping Supervisor plays an important leadership role in creating an exceptional guest experience at Omni Hilton Head Oceanfront Resort. This position supports the daily operation of the Housekeeping department by supervising Room Attendants and Housepersons, inspecting guest rooms and public areas, maintaining Omni cleanliness and presentation standards, and ensuring associates have the tools, training, and support needed to succeed.

The ideal candidate is a hands-on leader with strong attention to detail, a passion for hospitality, and the ability to motivate a team in a fast-paced resort environment.

Responsibilities

• Supervise and support Housekeeping associates throughout daily operations.
• Inspect guest rooms, suites, corridors, and assigned areas to ensure cleanliness, presentation, and maintenance standards are consistently achieved.
• Assign daily work responsibilities and help coordinate staffing based on occupancy, arrivals, departures, and operational needs.
• Monitor room status and communicate closely with the Front Office to support timely room availability.
• Coach, train, recognize, and provide ongoing feedback to Housekeeping associates.
• Conduct daily lineup meetings and communicate resort information, service expectations, safety topics, and operational priorities.
• Ensure associates follow proper cleaning procedures, safety standards, chemical-handling procedures, and Omni policies.
• Respond promptly and professionally to guest requests and service opportunities.
• Report maintenance concerns and follow up to ensure guest room deficiencies are addressed.
• Monitor linen, guest supplies, cleaning products, and equipment to help maintain appropriate inventory levels.
• Assist with lost-and-found procedures and proper documentation.
• Help maintain productivity while ensuring quality and guest satisfaction remain top priorities.
• Promote teamwork and positive communication within Housekeeping and with other resort departments.
• Support department leadership with special projects, deep-cleaning programs, training initiatives, and other operational needs.
• Lead by example and demonstrate Omni's commitment to creating memorable guest experiences.
• Perform other duties as assigned by Housekeeping leadership.

Qualifications

• Previous housekeeping or hotel/resort experience preferred.
• Previous supervisory or leadership experience preferred.
• Strong attention to detail and commitment to cleanliness and quality.
• Excellent communication, organization, and interpersonal skills.
• Ability to coach and motivate associates while maintaining a positive and professional work environment.
• Ability to prioritize multiple responsibilities in a fast-paced operation.
• Ability to work independently and as part of a leadership team.
• Basic computer and hotel systems knowledge preferred.
• Must be able to work a flexible schedule based on resort needs, including weekends and holidays.
• Must be able to stand and walk for extended periods and perform the physical duties associated with a Housekeeping operation.

Why Work at Omni?

At Omni Hotels & Resorts, associates are at the heart of the guest experience. Omni is committed to developing its people, empowering associates to make a difference, and providing opportunities to build a rewarding hospitality career.

Omni Benefits & Perks

Eligible associates have access to a comprehensive selection of benefits and perks, which may include:

• Medical, dental, and vision insurance
• Employee Assistance Program (EAP)
• Telemedicine
• Short-term and long-term disability benefits
• 401(k) with company match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Paid time off
• Discounted hotel room rates
• Friends & Family hotel discounts
• Food & beverage, spa, retail, transportation, theme park, preferred-access ticket, and national retailer discounts
• Tuition reimbursement and discounted eCornell educational opportunities
• Pet insurance
• Legal services
• Adoption assistance
• Omni Circle associate assistance program
• Professional development, training, and internal career-growth opportunities

Benefits and eligibility may vary based on employment status, location, and applicable plan requirements.

Join the Omni Family

At Omni, we believe in the Power of All-empowering our associates to do the right thing for each other and our guests, supporting our communities, working together, and developing future leaders from within.

If you are passionate about hospitality, take pride in creating an exceptional environment for guests, and enjoy developing and supporting a team, we invite you to explore a career with Omni Hilton Head Oceanfront Resort.

Omni Hotels & Resorts is an Equal Opportunity Employe

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.