VIP Guest Experience Ambassador

Hilton; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Travel perks

Employee stock plan

Paid parental leave

Caregiving support

Crisis concierge

Mental health resources

Paid time off

Health benefits

Retirement plans

Job summary

Hilton is seeking a Club Signia Ambassador to ensure the seamless operation of the Executive Lounge and deliver memorable guest experiences. You will welcome VIP guests, manage lounge setup, and support food and beverage service while upholding the highest hospitality standards.

The role emphasizes teamwork, integrity, and leadership as you contribute to an award-winning workplace culture and a premier guest stay at Hilton.

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment.

Responsibilities

• Delight our VIP guests: Welcome guests on arrival and support them throughout their stay, addressing inquiries and resolving complaints.
• Prepare the lounge for service: Set up and restock the Executive Lounge with needed supplies, linens, and serviceware.
• Maintain a clean and inviting space: Ensure cleanliness of the Executive Lounge kitchen, bar area, and restrooms during your shift.
• Support food and beverage service: Set up and transport food and beverages, handle dishwasher duties, and store clean items properly.
• Comply with regulatory standards: Maintain health, safety, sanitation, and alcohol awareness standards.

Job description

Hilton is seeking a Club Signia Ambassador to ensure the seamless operation of the Executive Lounge and deliver memorable guest experiences. You will welcome VIP guests, manage lounge setup, and support food and beverage service while upholding the highest hospitality standards.

The role emphasizes teamwork, integrity, and leadership as you contribute to an award-winning workplace culture and a premier guest stay at Hilton.