Loyalty Delivery Program Lead

Ameriinfovets

New York (NY)

Hybrid

USD 120,000 - 180,000

Full time

14 days+

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Job summary

JetBlue Airways seeks a Delivery Program Manager to ensure dependable, cross-functional delivery of Loyalty initiatives within a complex program ecosystem. You will work with Digital, Commercial Tech, Data, Cybersecurity/Fraud, Loyalty Marketing, Customer Support, and partners to keep scope, goals, and measurable outcomes aligned.

The role requires managing scope, budgets, dependencies, and discovery while coordinating cadence from daily standups to monthly reviews.

Qualifications

7-10 years of experience leading complex, multi-team delivery programs.
Demonstrated success in reducing scope or complexity to meet delivery goals with measurable results.
Excellent communication skills, able to translate complex information for varied audiences.

Responsibilities

Internalize initiative purpose, goals and success metrics; communicate clearly to executives, engineers, marketers, finance, support, partners.
Create and maintain dependency maps and delivery contracts; reduce delays and improve lead times.
Preserve 20-30% of team capacity for discovery work and secure necessary access for experiments.
Identify high-impact risks two sprints early; drive mitigation and tracking to avoid blockers.
Maintain forecast-to-actual tracking, manage SOWs, vendor contracts, timesheets, and resource allocation.
Run operating rhythm: daily standups, weekly decision syncs, bi-weekly demos, monthly financial reviews.
Prepare a single-slide initiative summary with KPIs, top risks, decisions, and budget vs forecast.