Delivery Program Manager

Ameriinfovets; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

JetBlue Airways seeks a Delivery Program Manager to ensure dependable, cross-functional delivery of Loyalty initiatives within a complex program ecosystem. You will work with Digital, Commercial Tech, Data, Cybersecurity/Fraud, Loyalty Marketing, Customer Support, and partners to keep scope, goals, and measurable outcomes aligned.

The role requires managing scope, budgets, dependencies, and discovery while coordinating cadence from daily standups to monthly reviews.

Qualifications

• 7-10 years of experience leading complex, multi-team delivery programs.
• Demonstrated success in reducing scope or complexity to meet delivery goals with measurable results.
• Excellent communication skills, able to translate complex information for varied audiences.

Responsibilities

• Internalize initiative purpose, goals and success metrics; communicate clearly to executives, engineers, marketers, finance, support, partners.
• Create and maintain dependency maps and delivery contracts; reduce delays and improve lead times.
• Preserve 20-30% of team capacity for discovery work and secure necessary access for experiments.
• Identify high-impact risks two sprints early; drive mitigation and tracking to avoid blockers.
• Maintain forecast-to-actual tracking, manage SOWs, vendor contracts, timesheets, and resource allocation.
• Run operating rhythm: daily standups, weekly decision syncs, bi-weekly demos, monthly financial reviews.
• Prepare a single-slide initiative summary with KPIs, top risks, decisions, and budget vs forecast.

Skills

Cross-functional leadership

Stakeholder communication

Risk management

Education

Bachelor's degree in a related field

Tools

Project management tools

Job description

Position / Job Title: Delivery Program Manager - (Hybrid, 2 Days Onsite per Month) Client: JetBlue Airways Location: New York, NY

The Delivery Program Manager ensures dependable, cross-functional delivery of Loyalty initiatives within the Program and Partnership ecosystem. This role minimizes dependency delays, controls budget variance, and safeguards discovery efforts-while keeping all stakeholders aligned on scope, goals, and measurable outcomes. The position works closely with teams across Digital, Commercial Tech, Data, Cybersecurity/Fraud, Loyalty Marketing, Customer Support, and external business partners.

Key Responsibilities

• Clarity on Scope & Outcomes: Fully internalize each initiative's purpose, goals, and success metrics. Maintain a concise one-page narrative for each initiative. Confidently communicate to diverse audiences (executives, engineers, marketers, finance, support, partners) - explaining the technology, customer impact, and business value in clear, plain language.
• Dependency Management & Critical Path Control: Create and maintain dependency maps and delivery contracts (definition of ready/done, handoff SLAs). Actively reduce dependency delays, improve lead times, and raise the Delivery-Contract Hit Rate.
• Discovery Protection & Enablement: Ensure 20-30% of team capacity is preserved for discovery work. Secure necessary user/data access to support experiments. Track key discovery metrics such as experiments per month, time-to-decision, and pre-commit validation rates.
• Risk & Issue Management (RAID Hygiene): Identify and uplift high-impact risks at least two sprints before potential impact. Drive ownership and mitigation tracking, ensuring minimal blocker aging and no unexpected "red" statuses.
• Financial Management & Controls: Maintain financial discipline through forecast-to-actual tracking (target variance within ±5-10%). Conduct variance analysis, enforce change-order controls, manage SOW/vendor contracts, timesheets, and resource allocation. Provide "dollars at risk" reporting directly tied to outcome delivery.
• Cadence & Governance: Run an efficient operating rhythm: daily standups, weekly 30-minute decision syncs, bi-weekly demos, and monthly financial reviews.
• Executive Communication: Prepare a single-slide summary per initiative, covering KPIs, top three risks, next two key decisions, and budget-to-date versus forecast.

Out of Scope

Product backlog, scope, or UX decision-making Root-cause analysis of operational or technical issues

Qualifications

7-10 years of experience leading complex, multi-team delivery programs (experience in travel, airline, loyalty, or eCommerce industries preferred). Demonstrated success in reducing scope or complexity to meet delivery goals-with measurable results. Broad understanding across technology, customer experience, marketing, finance, and operations, with deep expertise in program delivery and financial management. Exceptional communication skills - able to translate complex information into concise, actionable insights for varied audiences.