Loyalty Strategy & Transformation Lead

Royal Caribbean Cruises Ltd; Miami (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

Royal Caribbean Group in Miami is seeking a Senior Manager, Loyalty and Co-Brand to lead strategic planning and transformation of our loyalty programs, including multi-brand initiatives. The role combines strategic thinking with hands-on program design and execution.

You will manage business cases, size opportunities, coordinate cross-functional teams, and deliver project trackers to ensure accountability, progress, and measurable results across our loyalty portfolio.

Qualifications

• 10+ years’ experience in transformation management, consulting, and/or loyalty organization.
• Experience in travel & hospitality and loyalty industry desirable.
• Ability to generate solutions and deliver business cases.
• Strong understanding of project management and continuous improvement.

Responsibilities

• Lead strategic planning and transformation for loyalty programs.
• Develop loyalty multi-year roadmaps to drive KPIs.
• Drives business case and secures stakeholder buy-in.
• Develops project management tools and dashboards for cross-functional use.
• Communicates status to senior management and escalates issues.

Skills

Transformation mgmt

Loyalty programs

Stakeholder alignment

Project management

Cross-functional

Communication

Vendor management

MS Office

Strategic planning

Travel & hospitality knowledge

Tools

MS Word

Excel

PowerPoint

Job description

Royal Caribbean Group in Miami is seeking a Senior Manager, Loyalty and Co-Brand to lead strategic planning and transformation of our loyalty programs, including multi-brand initiatives. The role combines strategic thinking with hands-on program design and execution.

You will manage business cases, size opportunities, coordinate cross-functional teams, and deliver project trackers to ensure accountability, progress, and measurable results across our loyalty portfolio.