Loyalty Campaigns & Programs Lead

Foot Locker; New York (NY); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Employee Discount

Paid Time Off

Medical | Dental | Vision Coverage

401(k) | Roth 401(k)

Stock Purchase Plan

Life Insurance

Tuition Reimbursement

Opportunities for Advancement

Job summary

Foot Locker is seeking a Manager, Loyalty Program Operations to join the Loyalty team within the Global Marketing organization. This role oversees end-to-end loyalty campaigns, rewards, offers, and sweepstakes, plus day-to-day FLX Membership program operations, including rules development, roadmap planning, reporting, and training.

The ideal candidate brings strong project management, analytical skills, and experience managing D2C loyalty programs.

Qualifications

• 5+ years of relevant experience in program, product, or operations roles in a D2C loyalty or promotional environment.
• Strong project management and communication skills, with the ability to manage multiple campaigns and stakeholders.
• Analytical mindset with experience using data to inform decisions, measure performance, and drive optimization.
• Experience delivering visually compelling PowerPoint presentations to diverse audiences.
• Experience working within an Agile framework is a plus.
• Fluent in English (written and verbal); additional language skills a plus (French Canadian).
• Global experience preferred and willingness to travel within North America.

Responsibilities

• Own the end-to-end operational execution of loyalty campaigns, rewards, offers, and sweepstakes, including setup, requirements definition, testing (UAT), execution, monitoring, and post-campaign reporting.
• Ensure campaigns are executed accurately, on time, and in compliance with legal, technical, and operational requirements across markets.
• Perform post-campaign analysis to evaluate performance, member engagement, and ROI, identifying insights and optimization opportunities.
• Partner with Brand Marketing, Digital Marketing, and other stakeholders to plan loyalty campaigns that ladder up to larger initiatives.
• Translate strategic objectives into executable loyalty use cases and ensure alignment between goals, member experience, and program capabilities.
• Deliver against the loyalty program roadmap, including defining requirements for features and functionality, training teams, and overseeing rollouts.
• Collaborate across a matrixed organization (Data/Analytics, Technology, Legal, Marketing, Store Ops, Customer Service) to bring initiatives to life.
• Act as a trusted consultant by communicating program capabilities, constraints, and goals and recommending scalable solutions.

Skills

Project management

Communication

Analytics

PowerPoint

Agile

Global experience

Microsoft Office

Tools

Microsoft Office

Job description

Foot Locker is seeking a Manager, Loyalty Program Operations to join the Loyalty team within the Global Marketing organization. This role oversees end-to-end loyalty campaigns, rewards, offers, and sweepstakes, plus day-to-day FLX Membership program operations, including rules development, roadmap planning, reporting, and training.

The ideal candidate brings strong project management, analytical skills, and experience managing D2C loyalty programs.