Delivery Operations Lead – SaaS Loyalty Programs

RAZR Marketing, Inc.; Oak Knoll (MN); On-site; USD 90,000 - 120,000; Full time

Job summary

RAZR Marketing, Inc. is seeking a Delivery Operations Manager to oversee the operational delivery, configuration, and ongoing support of client loyalty programs on the Fibonacci platform.

You translate approved requirements into platform configurations and ensure programs function as intended through testing and launch readiness. You will act as the primary operational contact for defined client programs, coordinating changes, campaigns, issue resolution, and ongoing support with clients and

Qualifications

• 3-5 years of experience in SaaS implementation or related fields.
• Experience with SaaS platforms and configuring technology solutions.
• Strong attention to detail and demonstrated accuracy in configuration.
• Strong problem-solving, troubleshooting, and issue-triage skills.
• Ability to translate business requirements into platform configurations and processes.
• Comfortable working with technology platforms, data workflows, and technical teams.
• Excellent written and verbal communication skills.
• Experience with financial institutions, banking, fintech, or financial services is preferred.
• Experience with loyalty, rewards, CRM, or customer engagement platforms is a plus.

Responsibilities

• Own the operational setup and configuration of new client loyalty programs within the RAZR platform.
• Translate approved requirements, business rules, and program designs into accurate platform configurations.
• Develop and execute validation procedures and test scenarios to confirm configured programs and processed data produce expected results.
• Validate member/customer records, transactions, balances, rewards, and other program outcomes during implementation.
• Investigate configuration, data, or processing discrepancies and coordinate resolution with the appropriate internal teams.
• Support QA, user acceptance testing, launch readiness, and go-live activities.
• Partner with the Program Manager to ensure configuration, testing, dependencies, risks, and operational requirements are reflected in implementation plans.
• Transition newly launched programs into ongoing operational support.
• Serve as a key operational contact for assigned client programs during implementation and ongoing operations.
• Provide guidance on program configuration, platform functionality, campaigns, promotions, and operational processes.
• Manage ongoing configuration changes and ensure updates are appropriately reviewed, tested, and validated.
• Own initial triage of client-escalated operational, customer service, and technical issues.
• Coordinate issue resolution with Support, Technology, Product, Account Management, and other teams as needed.
• Maintain clear client communication and follow-up on outstanding issues, changes, and operational needs.
• Support a high-quality client experience by proactively identifying and addressing operational challenges or service gaps.

Skills

Attention to detail

Problem solving

Communication skills

Tools

CRM

Job description

RAZR Marketing, Inc. is seeking a Delivery Operations Manager to oversee the operational delivery, configuration, and ongoing support of client loyalty programs on the Fibonacci platform.

You translate approved requirements into platform configurations and ensure programs function as intended through testing and launch readiness. You will act as the primary operational contact for defined client programs, coordinating changes, campaigns, issue resolution, and ongoing support with clients and