Loyalty Delivery Lead - End-to-End, Cross-Functional Impact

Best Buy; Minnesota; Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Competitive pay

Generous employee discount

Physical and mental well-being support

Job summary

Best Buy is seeking a Senior Manager, Loyalty Delivery to own end-to-end execution of major membership initiatives. You’ll translate briefs into requirements and collaborate with technical and non-technical teams to deliver at scale.

The role is hybrid, onsite Monday–Thursday at Best Buy’s Richfield, MN corporate office, with Friday work-from-home flexibility. Recruiter details to come during hiring.

Qualifications

• 7+ years in program/project management, product delivery, or operational execution.
• 3+ years proven track record delivering complex, cross-functional initiatives end-to-end.
• Strong requirements-gathering and stakeholder-management skills.
• Experience managing dependencies, risk, and delivery to outcomes.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Drive end-to-end delivery of the largest, most complex membership initiatives.
• Translate strategies and briefs into detailed requirements across channels.
• Partner with the Technology Product team to hand off requirements through acceptance.
• Manage scope, dependencies, risk, and timeline against defined outcomes.
• Lead adoption and change management and develop an Associate Manager.

Skills

Program management

Stakeholder mgmt

Requirements gathering

Cross-functional delivery

Delivery to outcomes

Education

Bachelor’s degree or equivalent experience

Job description

Best Buy is seeking a Senior Manager, Loyalty Delivery to own end-to-end execution of major membership initiatives. You’ll translate briefs into requirements and collaborate with technical and non-technical teams to deliver at scale.

The role is hybrid, onsite Monday–Thursday at Best Buy’s Richfield, MN corporate office, with Friday work-from-home flexibility. Recruiter details to come during hiring.