Senior Loyalty Strategy & Membership Lead

Best Buy; Minneapolis (MN); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Competitive pay

Generous employee discount

Physical and mental well‑being support

Job summary

Best Buy, Richfield, Minnesota, seeks a Senior Manager, Loyalty Strategy, Portfolio & Intake to own the strategy engine behind the membership program across tiers. You will build business cases, manage the intake, and write briefs that drive enterprise prioritization.

A successful candidate turns member and business needs into a build-ready portfolio and partners with Delivery and Go-to-Market to bring it to life.

Qualifications

• 7+ years in product management, strategy, business management, consulting, loyalty/membership, or customer experience.
• Proven track record building business cases and turning strategy into roadmaps.
• 3+ years experience in strong financial and analytical skills with comfort synthesizing data into clear decisions.
• Experience influencing senior stakeholders and driving prioritization.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Develop membership strategy and value proposition across all tiers.
• Build business cases that size opportunity, return, and trade-offs.
• Own the program portfolio and run a deliberate, stage-gated intake process.
• Write prioritized briefs and omni-channel requirements that hand cleanly to Delivery.
• Direct an Associate Manager and a shared Analyst while partnering cross-functionally.

Skills

Strategic thinking

Financial analysis

Stakeholder management

Leadership

Education

Bachelor’s degree or equivalent

MBA or equivalent

Job description

Best Buy, Richfield, Minnesota, seeks a Senior Manager, Loyalty Strategy, Portfolio & Intake to own the strategy engine behind the membership program across tiers. You will build business cases, manage the intake, and write briefs that drive enterprise prioritization.

A successful candidate turns member and business needs into a build-ready portfolio and partners with Delivery and Go-to-Market to bring it to life.