Senior Manager, Loyalty Delivery

Best Buy; Minnesota; Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Competitive pay

Generous employee discount

Physical and mental well-being support

Job summary

Best Buy is seeking a Senior Manager, Loyalty Delivery to own end-to-end execution of major membership initiatives. You’ll translate briefs into requirements and collaborate with technical and non-technical teams to deliver at scale.

The role is hybrid, onsite Monday–Thursday at Best Buy’s Richfield, MN corporate office, with Friday work-from-home flexibility. Recruiter details to come during hiring.

Qualifications

• 7+ years in program/project management, product delivery, or operational execution.
• 3+ years proven track record delivering complex, cross-functional initiatives end-to-end.
• Strong requirements-gathering and stakeholder-management skills.
• Experience managing dependencies, risk, and delivery to outcomes.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Drive end-to-end delivery of the largest, most complex membership initiatives.
• Translate strategies and briefs into detailed requirements across channels.
• Partner with the Technology Product team to hand off requirements through acceptance.
• Manage scope, dependencies, risk, and timeline against defined outcomes.
• Lead adoption and change management and develop an Associate Manager.

Skills

Program management

Stakeholder mgmt

Requirements gathering

Cross-functional delivery

Delivery to outcomes

Education

Bachelor’s degree or equivalent experience

Job description

As the Senior Manager, Loyalty Delivery, you will own end-to-end execution of the largest, most complex initiatives on Best Buy’s membership roadmap. Day to day, you’ll turn prioritized strategies and briefs into detailed requirements, partner with technical and non-technical teams, and manage the dependencies, risk, and stakeholders needed to deliver the program at scale. A successful candidate is where strategy becomes reality—owning the \"how\" for the highest-scope work. If you thrive on driving complex, cross-functional delivery to the finish line, you’ll love this role.

This role is hybrid, which means you will be required to work on site Monday through Thursday at the Best Buy corporate office in Richfield, Minnesota. You can work virtually from home or another non-Best Buy location on Friday. The recruiter or hiring manager will provide more details during the hiring process.

What You’ll Do

• Drive end-to-end delivery of the largest, most complex membership initiatives.
• Translate strategies and briefs into detailed requirements across channels.
• Partner with the Technology Product team to hand off requirements through acceptance.
• Manage scope, dependencies, risk, and timeline against defined outcomes.
• Lead adoption and change management and develop an Associate Manager.

Basic qualifications

• 7+ years in program/project management, product delivery, or operational execution.
• 3+ years proven track record delivering complex, cross-functional initiatives end-to-end.
• Strong requirements-gathering and stakeholder-management skills.
• Experience managing dependencies, risk, and delivery to outcomes.
• Bachelor’s degree or equivalent experience.

Preferred qualifications

• Experience in loyalty, membership, digital, or retail delivery.
• Familiarity with product, portfolio management and stage-gate intake frameworks.

What’s In It For You

We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our Benefits Include

• Competitive pay
• Generous employee discount
• Physical and mental well-being support

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.

Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.

For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date.

Position Type: Full time