Loyalty Club Engagement Specialist

Grand Lake Casino; Grove (OK); On-site; USD 26,000 - 38,000; Full time

Job summary

Grand Lake Casino in Oklahoma is seeking a friendly and reliable Players Club Representative to handle patron services, enroll new Players Club members, and maintain accurate member records in the player tracking system.

You will assist guests, explain promotions and loyalty programs, issue and update player cards, and coordinate with hosts and security to ensure smooth service in a fast-paced casino environment.

Qualifications

• High school diploma or GED required.
• Customer service experience preferred.
• Basic computer skills required.

Responsibilities

• Provides exceptional customer service to all Casino patrons.
• Develops and maintains a friendly, courteous rapport with customers and staff.
• Listens to customer needs and ensures customer satisfaction while complying with Casino guidelines.
• Identifies, establishes and inspires enrollments to prospective Players Club members.
• Communicates properly with guests with reference to preparation of players club cards.
• Prepares new cards, replacement cards, and update information in the player tracking system for guests.
• Completes all required paperwork and forms in a precise, efficient and timely manner.
• Promotes & executes special events, promotions and services to guests.
• Encourages patrons’ participation in marketing efforts.
• Explains all games and promotions.

Skills

Customer service

Multitasking

Communication skills

Problem solving

Teamwork

Education

High school diploma or GED

Tools

Microsoft Suite

Adobe

Job description

Grand Lake Casino in Oklahoma is seeking a friendly and reliable Players Club Representative to handle patron services, enroll new Players Club members, and maintain accurate member records in the player tracking system.

You will assist guests, explain promotions and loyalty programs, issue and update player cards, and coordinate with hosts and security to ensure smooth service in a fast-paced casino environment.