Casino Player Services Lead – Loyalty & Marketing

Shawnee Development LLC; Guymon (OK); On-site; USD 40,000 - 49,000; Full time

Job summary

Shawnee Development LLC in Guymon, OK seeks a Player Services Supervisor to lead the Player’s Club department, supervise staff, and coordinate guest services to build relationships and drive enrollment and revenue.

The role requires 2+ years of supervisory and marketing experience, a high school diploma or GED, and familiarity with Microsoft Office and casino software. The position is full-time with weekend/holiday availability and a background check.

Qualifications

• Two years of supervisory experience.
• Two years of marketing experience.

Responsibilities

• Communicate departmental procedures to promote understanding and compliance by employees to maintain smooth and effective departmental operations.
• Relate policies to subordinates while ensuring adherence and consistent enforcement.
• Ensure adequate staffing for department by interviewing and selecting staff and arranging contingency staff.
• Redirect the labor force according to changing activity for each shift to maintain optimum operations.
• Analyze member acquisitions to exceed enrollments and maximize facility profits.
• Resolve customer disputes concerning patron accounts and amenities per casino guidelines.
• Coordinate resolution of customer disputes with related departments to ensure fair resolutions.
• Update staff on upcoming events and casino promotions.
• Coordinate information to patrons on marketing programs for proper promotional communication.
• Determine patron comps and rewards by analyzing historical play to increase loyalty and revenue.
• Perform other duties as assigned.

Skills

Supervisory experience

Marketing experience

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Shawnee Development LLC in Guymon, OK seeks a Player Services Supervisor to lead the Player’s Club department, supervise staff, and coordinate guest services to build relationships and drive enrollment and revenue.

The role requires 2+ years of supervisory and marketing experience, a high school diploma or GED, and familiarity with Microsoft Office and casino software. The position is full-time with weekend/holiday availability and a background check.