Guest Experience Concierge - Players Club

Kickapoo Lucky Eagle Casino Hotel; Victoriano Hernandez Colonia (TX); Presencial; USD 28 000 - 38 000; Tempo integral

Resumo da oferta

Kickapoo Lucky Eagle Casino Hotel is seeking a friendly Guest Services/Players Club Associate to deliver outstanding guest service with a positive attitude. You will enroll guests into the Players Club, explain benefits, answer inquiries, and assist during promotions and events.

Responsibilities include maintaining knowledge of the property, assisting guests with kiosks, processing inquiries, and upholding security and confidentiality while adhering to gaming regulations.

Qualificações

• High School Diploma or GED is required.
• Guest service experience is preferred.
• Basic computer skills are required.
• Strong communication skills in English (written and oral); Spanish or other language skills are a plus.

Responsabilidades

• Provide service to guests with a positive demeanor and attitude.
• Ensure compliance with laws, gaming regulations, and Kickapoo Lucky Eagle policies.
• Assist guests with Players Club enrollment and explain benefits.
• Answer inquiries and assist with kiosks, points, and merchandise redemption.
• Maintain knowledge of the property, events, and promotions; monitor security and confidentiality.
• Attend required training and uphold casino guest service programs.

Conhecimentos

Guest service

Communication

English proficiency

Leadership

Multitasking

Formação académica

High School Diploma or GED

Descrição da oferta de emprego

Kickapoo Lucky Eagle Casino Hotel is seeking a friendly Guest Services/Players Club Associate to deliver outstanding guest service with a positive attitude. You will enroll guests into the Players Club, explain benefits, answer inquiries, and assist during promotions and events.

Responsibilities include maintaining knowledge of the property, assisting guests with kiosks, processing inquiries, and upholding security and confidentiality while adhering to gaming regulations.