Loyalty Advisor

Paycom; Pine Hall (PA); On-site; USD 35,000 - 75,000; Full time

Job summary

Paycom is seeking a friendly, professional specialist to start conversations with customers and support dealership teams in a collaborative environment.

The role emphasizes strong communication, reliability, and the ability to follow up consistently using CRM tools and mobile apps. This position offers a full-time schedule with a base pay plus a tiered commission structure based on service-initiated sales or purchases.

Qualifications

• Friendly, professional communication with customers.
• Ability to listen and respond in a low-pressure, helpful way.
• Comfortable using mobile apps, CRM tools, text messaging, spreadsheets and dealership software.

Responsibilities

• Initiate conversations with customers and assist service advisors, sales consultants, and management.
• Schedule coordination and follow-up for service-initiated vehicle sales or purchases.
• Maintain organized processes and reliable follow-up.

Skills

Customer service

Excellent communication

Organized

Collaborative teamwork

Tools

CRM tools

Text messaging

Spreadsheets

Dealership software

Job description

What We’re Looking ForFriendly, professional, and comfortable starting conversations with customers.Strong communication and listening skills.Customer-service mindset with a low-pressure, helpful approach.Comfortable using mobile apps, CRM tools, text messaging, spreadsheets, and dealership software.Organized, reliable, and able to follow up consistently.Able to work collaboratively with Service Advisors, Sales Consultants, and dealership management.Automotive, customer service, BDC, hospitality, or retail experience is helpful, but not required.ScheduleMonday–Friday, 8:00 a.m.–5:00 p.m.Full-time, 40-hour work week (No late nights or weekends required).CompensationBase Pay + Performance Commission: Tiered monthly commission structure based on completed service-initiated vehicle sales or purchases