Lounge Supervisor - Guest Experience Leader

Compass Group USA; San Juan (PR); On-site; USD 35,000 - 38,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

FSAs

Paid Parental Leave

Personal Leave

Job summary

Flik Hospitality Group is seeking a Lounge Supervisor to monitor activities in conjunction with unit management to ensure conformance with company, government, and accrediting agency standards and regulations.

Key responsibilities include ensuring optimal customer service, cost-effective management, and supervision of operational activities including quality improvement, sanitation, and safety guidelines. This role requires leadership and the ability to multi-task in a fast-paced environment.

Qualifications

• Associate's Degree, or comparable experience
• 3-5 years of relevant experience
• Supervisory, leadership, management and coaching skills.
• Communication skills both written and verbal and ability to communicate with management, client, customer and associate levels.
• The ability to multi-task and establish priorities
• Exhibit initiative, sense of urgency, responsibility, flexibility and leadership

Responsibilities

• Ensures optimal customer service and client satisfaction
• Provides cost effective management that meets and exceeds stated expectations
• Assists in the responsibility for all operational activities including quality improvement, sanitation, infection control and all facility-related activities
• Follows health, safety and sanitation guidelines for all products
• Performs other duties as assigned

Skills

3-5 years experience

Supervisory/leadership

Coaching/management

Verbal/written communication

Multitasking/priority setting

Initiative/flexibility

Education

Associate's Degree or comparable experience

Job description

Flik Hospitality Group is seeking a Lounge Supervisor to monitor activities in conjunction with unit management to ensure conformance with company, government, and accrediting agency standards and regulations.

Key responsibilities include ensuring optimal customer service, cost-effective management, and supervision of operational activities including quality improvement, sanitation, and safety guidelines. This role requires leadership and the ability to multi-task in a fast-paced environment.