Hospitality Lounge Supervisor - Lead Customer Service

Compass Group USA; Bismarck (ND); On-site; USD 35,000 - 38,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Flik Hospitality Group is hiring a Lounge Supervisor to monitor operations and ensure compliance with company and regulatory standards at our site. You will partner with unit management to uphold service quality, sanitation, and safety while leading a team and coordinating daily tasks.

The role requires an associate’s degree or equivalent experience, 3–5 years of relevant supervisory experience, and strong communication and prioritization skills. A comprehensive benefits package is included.

Qualifications

• Associate’s Degree, or comparable experience
• 3-5 years of relevant experience
• Supervisory, leadership, management and coaching skills.
• Communication skills both written and verbal and ability to communicate with management, client, customer and associate levels.
• The ability to multi‑task and establish priorities.
• Exhibit initiative, sense of urgency, responsibility, flexibility and leadership

Responsibilities

• Ensures optimal customer service and client satisfaction
• Provides cost effective management that meets and exceeds stated expectations
• Assists in the responsibility for all operational activities including quality improvement, sanitation, infection control and all facility‑related activities
• Follows health, safety and sanitation guidelines for all products
• Performs other duties as assigned

Skills

Supervisory leadership

Communication skills

Multi-tasking

Initiative

Coaching

Education

Associate’s Degree

Job description

Flik Hospitality Group is hiring a Lounge Supervisor to monitor operations and ensure compliance with company and regulatory standards at our site. You will partner with unit management to uphold service quality, sanitation, and safety while leading a team and coordinating daily tasks.

The role requires an associate’s degree or equivalent experience, 3–5 years of relevant supervisory experience, and strong communication and prioritization skills. A comprehensive benefits package is included.