Lounge Concierge: VIP Guest Experience

San Diego Marriott Del Mar; San Diego (CA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Disability & life insurance

Employee assistance program

401(k) with match

Employee discounts

Paid time off

Job summary

HM Alpha Hotels & Resorts is seeking a friendly Concierge at the Division Marriott Del Mar to enhance guest experiences in San Diego. You will provide information on local attractions, arrange reservations, and greet guests with warmth and professionalism.

The role involves handling VIP requests, coordinating transportation, and assisting with guest services while supporting the Front Office team in a fast-paced hotel environment.

Qualifications

• Strong guest service orientation and professional demeanor.
• Demonstrated ability to provide personalized and efficient service.
• Discretion and attentiveness when handling sensitive guest information.

Responsibilities

• Provide information on hotel services, local attractions, dining, and entertainment.
• Make reservations, secure tickets, and arrange transportation and travel details.
• Handle VIP requests, including special product orders and turndown services.
• Arrange for laundry, cleaning, and repair services for guests’ belongings.
• Assist with administrative tasks, including authorizing credit applications.
• Facilitate the sending and receiving of guest packages.
• Act as host for morning coffee service and create warm guest interactions.
• Report suspicious behavior to hotel security to maintain a safe environment.
• Consistently greet guests in a professional, friendly manner to elevate their experience.
• Perform additional duties as assigned to support the Front Office team.
• Other duties as assigned.

Skills

Guest service orientation

Multitasking

Problem solving

Discretion

Physical fitness

Attention to detail

Education

High School Diploma or equivalent

Job description

HM Alpha Hotels & Resorts is seeking a friendly Concierge at the Division Marriott Del Mar to enhance guest experiences in San Diego. You will provide information on local attractions, arrange reservations, and greet guests with warmth and professionalism.

The role involves handling VIP requests, coordinating transportation, and assisting with guest services while supporting the Front Office team in a fast-paced hotel environment.