Guest Experience Concierge

Dimension-Hospitality,-LL; San Diego (CA); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid disability insurance

Life insurance

Employee Assistance Program

401(k) with match

Job summary

Marriott Del Mar in San Diego is seeking a Concierge to enhance guest experiences by providing information on services, arranging reservations, and delivering personalized assistance to guests.

This role supports the Front Office team, greets guests professionally, handles VIP requests, coordinates transportation, and assists with administrative tasks while maintaining safety, discretion, and a warm, welcoming demeanor.

Qualifications

• High School Diploma or equivalent required.
• Previous guest service or hospitality experience preferred.

Responsibilities

• Provide information on hotel services, local attractions, dining, and entertainment.
• Make reservations, secure tickets, and arrange transportation and travel details.
• Handle VIP requests, including special product orders and turndown services.
• Arrange for laundry, cleaning, and repair services for guests’ belongings.
• Assist with administrative tasks, including authorizing credit applications.
• Facilitate the sending and receiving of guest packages.
• Act as host for morning coffee service and create warm guest interactions.
• Report suspicious behavior to hotel security to maintain a safe environment.
• Consistently greet guests in a professional, friendly manner to elevate their experience.
• Perform additional duties as assigned to support the Front Office team.

Skills

Guest service

Multitasking

Discretion

Professional demeanor

Lifting capacity

Education

High School Diploma

Tools

None

Job description

Marriott Del Mar in San Diego is seeking a Concierge to enhance guest experiences by providing information on services, arranging reservations, and delivering personalized assistance to guests.

This role supports the Front Office team, greets guests professionally, handles VIP requests, coordinates transportation, and assists with administrative tasks while maintaining safety, discretion, and a warm, welcoming demeanor.