Lounge Concierge

San Diego Marriott Del Mar; San Diego (CA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Disability & life insurance

Employee assistance program

401(k) with match

Employee discounts

Paid time off

Job summary

HM Alpha Hotels & Resorts is seeking a friendly Concierge at the Division Marriott Del Mar to enhance guest experiences in San Diego. You will provide information on local attractions, arrange reservations, and greet guests with warmth and professionalism.

The role involves handling VIP requests, coordinating transportation, and assisting with guest services while supporting the Front Office team in a fast-paced hotel environment.

Qualifications

• Strong guest service orientation and professional demeanor.
• Demonstrated ability to provide personalized and efficient service.
• Discretion and attentiveness when handling sensitive guest information.

Responsibilities

• Provide information on hotel services, local attractions, dining, and entertainment.
• Make reservations, secure tickets, and arrange transportation and travel details.
• Handle VIP requests, including special product orders and turndown services.
• Arrange for laundry, cleaning, and repair services for guests’ belongings.
• Assist with administrative tasks, including authorizing credit applications.
• Facilitate the sending and receiving of guest packages.
• Act as host for morning coffee service and create warm guest interactions.
• Report suspicious behavior to hotel security to maintain a safe environment.
• Consistently greet guests in a professional, friendly manner to elevate their experience.
• Perform additional duties as assigned to support the Front Office team.
• Other duties as assigned.

Skills

Guest service orientation

Multitasking

Problem solving

Discretion

Physical fitness

Attention to detail

Education

High School Diploma or equivalent

Job description

Division Marriott Del Mar

The Concierge enhances the guest experience by providing personalized services, arranging reservations, and delivering information to ensure a memorable stay. This role directly impacts guest satisfaction, loyalty, and the overall reputation of the property.

How You’ll Shape The Experience & Future

• Provide information on hotel services, local attractions, dining, and entertainment.
• Make reservations, secure tickets, and arrange transportation and travel details.
• Handle VIP requests, including special product orders and turndown services.
• Arrange for laundry, cleaning, and repair services for guests’ belongings.
• Assist with administrative tasks, including authorizing credit applications.
• Facilitate the sending and receiving of guest packages.
• Act as host for morning coffee service and create warm guest interactions.
• Report suspicious behavior to hotel security to maintain a safe environment.
• Consistently greet guests in a professional, friendly manner to elevate their experience.
• Perform additional duties as assigned to support the Front Office team.
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Strong guest service orientation with a welcoming and professional demeanor.
• Ability to follow detailed instructions and perform routine tasks consistently.
• Reliable problem-solving and multitasking abilities in a fast-paced environment.
• Physical capability to assist guests by lifting and carrying belongings.
• Discretion and attentiveness when handling sensitive guest needs or information.

Professional Experience

• Previous guest service or hospitality experience preferred.
• Demonstrated ability to provide personalized and efficient service.

ACADEMIC BACKGROUND

• High School Diploma or equivalent required.

Benefits

• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• Supplemental benefits401(k) with match
• Employee discounts
• Paid vacation & sick time

Position Requirements

Successful completion of a background check is required prior to employment.

EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.