Lounge Concierge & Guest Experience Specialist

AHC Hospitality; Forks Township (Northampton County); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Discounted parking

Free employee meals

DailyPay

Hotel and restaurant discounts

Job summary

AHC Hospitality is seeking a guest-focused Concierge to deliver exemplary service across our hotels, restaurants, and resorts. You will assist guests with dining, local recommendations, and hotel services, ensuring a smooth and memorable experience.

The role emphasizes teamwork, attention to detail, and a welcoming demeanor, with weekend availability and full benefits. Prior hospitality experience and knowledge of guest services are valued assets.

Qualifications

• Must be able to stand for 8 hours.
• Proficient verbal and written communication required.
• Proficiency using the Microsoft Office Suite.

Responsibilities

• Host and serve food and beverage offerings to guests during morning and nightly service.
• TIPS Certification to be completed within 90 days.
• Great Food/Safe Food training to ensure all food safety procedures are followed.
• Utilize Oracle Point of Sale system to ring in drinks and cash out guest checks.
• Responsible to handle all guest requests and to solve guest opportunities at first contact.
• Have a working knowledge of Grand Rapids area to recommend local offerings.
• Be knowledgeable about rooms and their locations, services and facilities of the hotel.
• Maintain the Marriott Bonvoy Program by understanding membership levels and benefits.

Skills

Stand for 8 hours

Verbal and written communication

Microsoft Office

Education

High school diploma or equivalent

Related customer service experience

Tools

Oracle POS

Job description

AHC Hospitality is seeking a guest-focused Concierge to deliver exemplary service across our hotels, restaurants, and resorts. You will assist guests with dining, local recommendations, and hotel services, ensuring a smooth and memorable experience.

The role emphasizes teamwork, attention to detail, and a welcoming demeanor, with weekend availability and full benefits. Prior hospitality experience and knowledge of guest services are valued assets.