Evening Concierge Attendant: Guest Experience Pro

Concord Hospitality Enterprises; Raleigh (NC); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life insurance & disability

401k with company match

Tuition assistance

Discounted room rates

Training & development

Job summary

Concord Hospitality Enterprises is hiring a Concierge Attendant to deliver welcoming, personalized guest experiences in the Concierge Lounge during Sunday–Thursday nights from 4:30pm to 10:30pm. The role involves set-up, stocking, guest interaction, and coordination with front desk to ensure seamless service.

The ideal candidate will have hospitality or concierge experience, strong communication skills, and knowledge of local dining and attractions.

Qualifications

• Previous hospitality, concierge, lounge attendant, or customer service experience preferred.
• Strong communication and guest service skills.
• Knowledge of local restaurants, attractions, and transportation options preferred.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with a focus on cleanliness and presentation.
• Basic computer skills and ability to learn hotel systems.
• Professional, reliable, and service-focused.
• Ability to work independently and as part of a team.
• Must be able to work a flexible schedule, including weekends and holidays.
• Commitment to delivering exceptional guest experiences.

Responsibilities

• Provide exceptional service and hospitality to guests in the Concierge Lounge.
• Set up, stock, and maintain food, beverage, and supply presentations.
• Keep the lounge clean, organized, and guest-ready throughout the shift.
• Assist guests with local recommendations, dining reservations, transportation, and hotel services.
• Answer guest questions and fulfill special requests promptly and professionally.
• Maintain knowledge of hotel amenities, events, and local attractions.
• Support front office operations and guest communications as needed.
• Follow food safety, cleanliness, and service standards.
• Perform additional duties as assigned to support guest satisfaction and hotel operations.

Skills

Hospitality experience

Communication

Local knowledge

Multitasking

Detail-oriented

Basic computer skills

Job description

Concord Hospitality Enterprises is hiring a Concierge Attendant to deliver welcoming, personalized guest experiences in the Concierge Lounge during Sunday–Thursday nights from 4:30pm to 10:30pm. The role involves set-up, stocking, guest interaction, and coordination with front desk to ensure seamless service.

The ideal candidate will have hospitality or concierge experience, strong communication skills, and knowledge of local dining and attractions.