Concierge Lounge Attendant - Breakfast & Guest Experience

Concord Hospitality Enterprises; Dayton, Northern (OH, KY); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical/Dental/Vision plans

Life insurance

401k with Company Match

Tuition assistance

Discounted room rates

Training & development

Competitive wages

Job summary

Concord Hospitality Enterprises is hiring a Concierge Attendant to deliver welcoming, personalized guest experiences in the hotel lounge. You will maintain the lounge, provide hospitality, and act as a trusted resource for local recommendations and hotel services.

The role supports front desk operations, collaborates with team members, and requires strong communication, organization, and a flexible schedule, including weekends and holidays.

Qualifications

• Experience in hospitality, concierge, lounge or customer service.
• Strong communication and guest service skills.
• Knowledge of local restaurants, attractions and transit.
• Ability to multitask in a fast-paced environment.
• Detail-oriented with focus on cleanliness and presentation.
• Basic computer skills and ability to learn hotel systems.
• Professional, reliable, service-focused; team and independent work.
• Able to work weekends and holidays.
• Commitment to delivering exceptional guest experiences.

Responsibilities

• Provide exceptional service and hospitality to guests in the Concierge Lounge.
• Set up, stock, and maintain food, beverage, and supply presentations.
• Keep the lounge clean, organized, and guest-ready throughout the shift.
• Assist guests with local recommendations, dining reservations, transportation, and hotel services.
• Answer guest questions and fulfill special requests promptly and professionally.
• Maintain knowledge of hotel amenities, events, and local attractions.
• Support front office operations and guest communications as needed.
• Follow food safety, cleanliness, and service standards.
• Perform additional duties as assigned to support guest satisfaction and hotel operations.

Skills

Hospitality experience

Communication skills

Local knowledge

Multitasking

Attention to detail

Computer skills

Professionalism

Teamwork

Flexible schedule

Guest experience focus

Job description

Concord Hospitality Enterprises is hiring a Concierge Attendant to deliver welcoming, personalized guest experiences in the hotel lounge. You will maintain the lounge, provide hospitality, and act as a trusted resource for local recommendations and hotel services.

The role supports front desk operations, collaborates with team members, and requires strong communication, organization, and a flexible schedule, including weekends and holidays.