Personal Guest Concierge – Elevate Hospitality Experience

Ascent Hospitality; Mobile (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

Health, Dental, Vision, Life Insurance

401(k) with employer match

Paid PTO

Uniforms provided for most positions

Team Member Hotel Discount Program

Job summary

Ascent Hospitality in Mobile, AL seeks a Concierge to create a welcoming guest experience with personalized service, reservations, transportation, and local recommendations. You will keep up with hotel services and ensure seamless guest interactions.

Ideal candidates have front desk or concierge experience, strong communication, and a professional demeanor. Flexibility for weekends/holidays is required, with uniforms provided and employee discounts available.

Qualifications

• High school diploma or equivalent required.
• Experience in guest services or hospitality preferred.
• Excellent customer service and communication skills.
• Ability to work with a team and handle multiple requests.

Responsibilities

• Greet guests warmly and provide professional, personalized service.
• Assist guests with restaurant reservations, transportation, entertainment, and local recommendations.
• Maintain knowledge of hotel services and local area.
• Anticipate guest needs and handle special requests with poise.
• Follow up to ensure guest requests are completed and concerns resolved.
• Communicate guest needs to appropriate hotel departments.

Skills

Customer service

Communication

Professional demeanor

Multitasking

Teamwork

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Ascent Hospitality in Mobile, AL seeks a Concierge to create a welcoming guest experience with personalized service, reservations, transportation, and local recommendations. You will keep up with hotel services and ensure seamless guest interactions.

Ideal candidates have front desk or concierge experience, strong communication, and a professional demeanor. Flexibility for weekends/holidays is required, with uniforms provided and employee discounts available.