lou/na Concierge

Hyatt; Nashville (TN); On-site; USD 17,047 - 24,280; Part time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid disability & life insurance

Employee Assistance Program

Supplemental benefits

401(k) with match

Employee discounts

Paid vacation & sick time

Job summary

A hospitality company located in Nashville, TN, is seeking a Concierge to provide guests with a warm welcome and excellent service. Responsibilities include greeting guests, managing reservations, and ensuring proper dining room operations. Ideal candidates will have strong communication skills, the ability to multitask, and previous experience in hospitality. The position offers benefits such as medical insurance, a 401(k) plan, and employee discounts, with a pay rate of $15.00 per hour.

Qualifications

• Previous hospitality or guest service experience preferred.
• Experience in dining room operations or customer service roles is a plus.

Responsibilities

• Greet guests and escort them to tables.
• Schedule dining reservations and coordinate special services.
• Adjust and resolve guest complaints under supervision.
• Assign tasks to dining room staff for effective service.
• Inspect serving stations for cleanliness and requisition supplies.
• Ensure menus are clean and organized.
• Notify servers of new tables and communicate with kitchen staff.
• Train and mentor dining room employees as needed.
• Assist in menu planning and expedite food orders when necessary.
• Handle end-of-shift responsibilities and payments.

Skills

Strong interpersonal and communication skills

Multitasking

Attention to detail

Team-oriented

Problem-solving skills

Education

High School Diploma or equivalent

Job description

Overview

The lou/na Concierge creates the first impression of the dining experience by providing a warm and professional welcome to guests. This role ensures smooth seating operations, efficient reservation management, and seamless communication with dining room and kitchen staff to support excellent guest service.

Responsibilities

• Greet guests upon arrival, escort them to tables, and provide menus.
• Schedule dining reservations, arrange parties, and coordinate special services for diners.
• Adjust and resolve guest complaints as directed by a supervisor.
• Assign and coordinate tasks for dining room staff to ensure prompt, courteous, and fair service.
• Inspect serving stations for neatness and cleanliness; requisition linens and supplies as needed.
• Ensure menus are clean, organized, and presentable.
• Notify servers of new tables and communicate with line cooks on large party arrivals.
• Train and mentor dining room employees as needed, including scheduling work hours and maintaining time records.
• Assist in planning menus, preparing beverages, and expediting food orders when necessary.
• Handle end-of-shift responsibilities such as totaling receipts, clearing the register, and collecting payments.
• Other duties as assigned.

Key Strengths For Success

• Strong interpersonal and communication skills with a guest-first approach.
• Ability to multitask and manage seating flow during peak times.
• Detail-oriented with a focus on cleanliness, organization, and presentation.
• Team-oriented with the ability to support and coordinate dining room staff.
• Professional demeanor and problem-solving skills to handle guest concerns.

Professional Experience

• Previous hospitality or guest service experience preferred.
• Experience in dining room operations or customer service roles is a plus.

Academic Background

• High School Diploma or equivalent required.

Benefits

• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• Supplemental benefits
• 401(k) with match
• Employee discounts
• Paid vacation & sick time

Pay Rate: $15.00/hour

Requirements

Successful completion of a background check is required prior to employment.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.