Loss Prevention & Safety Investigator

Nordstrom, Inc.; Lenexa (KS); On-site; USD 31,000 - 32,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement

Paid Time Away

Life Insurance

Disability

Merchandise Discount

EAP Resources

Job summary

Nordstrom, Inc. is seeking an Asset Protection Agent in Lenexa, KS to protect people, assets and inventory. You will partner with the store Emergency Response Team to prevent shrinkage, investigate theft, and ensure product availability for customers.

The role requires sound judgement, confidentiality, and strong communication skills. You will participate in security audits, provide incident reports, and support cross-functional partnerships with leadership and law enforcement.

Qualifications

• Valid security license is required in specified locations (DC, Denver, NYC, St. Louis, Oregon).
• Ability to make decisions with good judgement in a fast-paced environment.
• Clear and concise verbal and written skills.
• Good interpersonal and communication skills.
• Maintain a high level of confidentiality.
• Calm demeanor when dealing with safety issues and aggression.
• Flexibility to work a schedule based on business needs.
• Meet state and local licensing requirements.
• Experience in investigative, asset protection and security procedures (preferred).

Responsibilities

• Resolve theft by using good judgment and conducting quality apprehensions per policy.
• Identify theft trends by leveraging technology and surveillance tactics.
• Drive shrinkage reduction by implementing action plans and standards.
• Support internal theft investigations via reporting and surveillance systems.
• Investigate internal theft with evidence gathering and AP leadership collaboration.
• Use video systems to monitor theft activity and assist investigations.
• Leverage RFID data to track merchandise movement and inaccuracies.
• Maintain safety and security of customers and employees, responding to incidents.
• Lead security audits and shrinkage awareness training within the store.
• Serve on the store Emergency Response Team (ERT) and participate in training.
• Prepare and submit reports for incidents, recoveries, investigations, and violations.
• Testify in court when summoned for criminal or civil cases.
• Build partnerships with store leaders, retailers, and law enforcement.

Skills

Decision making

Good judgement

Verbal and written skills

Interpersonal skills

Confidentiality

Flexible schedule

Licensing requirements

Job description

Nordstrom, Inc. is seeking an Asset Protection Agent in Lenexa, KS to protect people, assets and inventory. You will partner with the store Emergency Response Team to prevent shrinkage, investigate theft, and ensure product availability for customers.

The role requires sound judgement, confidentiality, and strong communication skills. You will participate in security audits, provide incident reports, and support cross-functional partnerships with leadership and law enforcement.