Loss Prevention & Customer Service Specialist

The TJX Companies, Inc.; Old Saybrook (CT); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Associate discount

EAP

401(k) Associate contributions

child care & cell phone discounts

pet & legal insurance

Job summary

The TJX Companies, Inc. is hiring at our HomeGoods location in Old Saybrook, CT. This role supports a positive customer shopping experience and partners with store teams and Loss Prevention to deter dishonesty while following established procedures.

You’ll engage customers, ensure smooth checkouts, and help meet shrink-reduction goals in a dynamic retail environment. Ideal candidates bring strong communication, good judgment, and a willingness to adapt to changing directions.

Qualifications

• Excellent communication skills and good judgment.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Standout colleague, working effectively with peers and supervisors to accomplish tasks.
• Able to work a flexible schedule to support business needs.
• 0-2 years retail or security experience.

Responsibilities

• Provides timely, courteous and knowledgeable service to customers
• Engages customers, providing support and creating a positive shopping environment
• Provides an effective deterrent to theft through customer engagement and a professional and knowledgeable presence
• Observes accurate checkout procedures for customers and Associates
• Communicates shrink-related concerns to Store Management and Loss Prevention
• Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives
• Coordinates and completes shrink-related activities in partnership with Store Management
• Supports and participates in store shrink reduction goals and programs
• Promotes a culture of honesty and integrity; maintains confidentiality
• Encourages Associate use of shrink reduction resources
• Promotes safety awareness and supports maintenance of a safe environment
• Follows through on commitments; accomplishes goals with minimum supervisionAdheres to all labor laws, policies, and procedures
• Performs other duties as assigned

Skills

Customer service

Loss Prevention awareness

Communication skills

Flexibility

Retail experience

Team collaboration

Job description

The TJX Companies, Inc. is hiring at our HomeGoods location in Old Saybrook, CT. This role supports a positive customer shopping experience and partners with store teams and Loss Prevention to deter dishonesty while following established procedures.

You’ll engage customers, ensure smooth checkouts, and help meet shrink-reduction goals in a dynamic retail environment. Ideal candidates bring strong communication, good judgment, and a willingness to adapt to changing directions.