Loss Prevention & Customer Experience Associate

Burlington; Las Vegas (NV); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Associate discount

Flexible hours

Job summary

Burlington Stores, Inc. is seeking a Shortage Control Associate to help create a secure shopping environment while delivering exceptional customer service. You will monitor entrances/exits, greet customers warmly, and report any theft or suspicious activity to leadership.

The role emphasizes a confident presence, awareness, and teamwork across store leadership. The position requires the ability to stand for long periods, work a flexible schedule including nights and weekends, and maintain

Qualifications

• 1+ years of experience in customer service, hospitality, retail, or loss prevention preferred.
• Ability to stand and walk for extended periods and monitor the store environment.
• Excellent communication with customers and coworkers, strong professional presence.

Responsibilities

• Monitor store entrances/exits and high‑risk areas to reduce theft opportunities.
• Greet customers with a warm, confident, energetic greeting and eye contact.
• Identify theft incidents or suspicious activity and report to the Manager on Duty.

Skills

Customer service

Retail knowledge

Vigilance

Communication

Security awareness

Job description

Burlington Stores, Inc. is seeking a Shortage Control Associate to help create a secure shopping environment while delivering exceptional customer service. You will monitor entrances/exits, greet customers warmly, and report any theft or suspicious activity to leadership.

The role emphasizes a confident presence, awareness, and teamwork across store leadership. The position requires the ability to stand for long periods, work a flexible schedule including nights and weekends, and maintain