Loss Prevention Coordinator

Smithfield Foods; Suffolk (VA); On-site; USD 23,000 - 36,000; Full time

Job summary

Smithfield Foods in Suffolk, VA is seeking a Loss Prevention Coordinator to support delivery-related freight claims, OS&D review, and claim resolution. You will work with Sales, Operations, Customer Service, Transportation and carriers to protect profitability and service.

The role requires a High School Diploma or GED, 2+ years in logistics or claims, Excel proficiency, and strong analytical and communication skills.

Qualifications

• High School Diploma or GED required with 2+ years in logistics, customer service, claims processing or related field.
• Proficient in Microsoft Office, especially Excel.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent written and verbal communication; able to interact with internal teams, customers, and carriers.
• Highly organized, dependable, and able to manage multiple tasks in a fast-paced environment.

Responsibilities

• Review daily OS&D occurrences and carrier claims to identify issues and determine next steps.
• Compile and distribute daily Claims Reports accurately and on time.
• Monitor outstanding OS&D issues and ensure timely resolution.
• Communicate with internal teams, external partners, customers, and carriers to gather details for resolution.
• Investigate delivery discrepancies, determine root causes, and recommend corrective actions.
• Process necessary inventory and customer account adjustments related to confirmed OS&D discrepancies.

Skills

Analytical thinking

Communication

Attention to detail

Organization

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Excel

SAP

Job description

Have a seat at our table. When you join Smithfield, you become part of something special - a company that's sustainably feeding people around the world, producing good food the right way with respect for our people, animals, communities and planet. With opportunities across locations and functions, a culture grounded in our Core Four values - gratitude, communication, respect and accountability - and a strong commitment to learning, collaboration, and innovation, Smithfield offers challenging and rewarding careers where you can grow, contribute and make a real impact.

THE VALUE YOU'LL BRING

The position summary states the general nature and purpose of the job. Overall accountabilities are defined in this section.

As a Loss Prevention Coordinator , you will play a key role in supporting Smithfield's Loss Prevention team by identifying, investigating, and managing delivery-related freight claims while helping minimize financial impact to the business. You will work closely with cross-functional partners-including Sales, Operations, Customer Service, Transportation, and external carrier partners-to resolve product issues, ensure timely claim decisions, and drive improvements that enhance service levels and profitability. In this role, you will help maintain strong customer relationships, support process optimization, and promote a culture of accuracy, accountability, and continuous improvement.

WHAT YOU'LL DO

• Claims Review & Resolution: Review daily Over, Short & Damaged (OS&D) occurrences-including refused product, quantity discrepancies, quality-related exceptions, and carrier claims-to identify issues and determine appropriate next steps.
• Reporting & Documentation: Compile and distribute daily Claims Reports as requested, ensuring information is complete, accurate, and delivered on time.
• Issue Management: Continuously monitor and follow up on outstanding OS&D issues to ensure timely resolution in alignment with departmental requirements.
• Cross-Functional Communication: Communicate with internal teams, external partners, customers, and carriers to reinforce departmental expectations and gather details needed for claim resolution.
• Root Cause Analysis: Collaborate with the Loss Prevention team to investigate delivery discrepancies, determine root causes, and recommend/track corrective actions that prevent recurring issues.
• Adjustments & System Updates: Process necessary inventory and customer account adjustments related to confirmed OS&D discrepancies.

WHAT WE'RE SEEKING

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.

• Education & Experience: High School Diploma or GED and 2+ years of relevant experience in logistics, customer service, claims processing, or related field, required.
• Technical Skills: Proficient in Microsoft Office, especially Excel, with the ability to manage and interpret data accurately.
• Analytical & Problem-Solving: Strong attention to detail with the ability to identify root causes, analyze discrepancies, and recommend corrective actions.
• Communication: Excellent written and verbal communication skills with the ability to interact effectively with internal teams, customers, and carrier partners.
• Professional Traits: Highly organized, dependable, and able to manage multiple tasks in a fast-paced environment while maintaining accuracy and follow-through.
• Collaboration & Culture Fit: Ability to work well with others, be respectful, approachable, and team-oriented while building strong working relationships and supporting a positive work environment.

OTHER SKILLS THAT MAKE YOU STAND OUT

• Bachelor's Degree, preferred.
• Prior food industry or retail experience, preferred.
• SAP experience is a plus.

The expected pay range for this position is $16.83 - $26.44 per hour.

Smithfield Foods provides pay ranges that reflect its good faith estimate of the salary or hourly wage the company reasonably expects to pay for a position at the time of hire. Individual compensation will be determined based on several factors, including but not limited to, the scope and responsibilities of the role, location of the position, the candidate's qualifications and experience, internal equity, external market pay for comparable positions and budget considerations. At Smithfield Foods, base pay represents only one aspect of the compr