Loss Prevention Coordinator

Smithfield Support Services Corp; Suffolk (VA); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Relocation package available

Job summary

Smithfield Foods, Inc. is seeking a Loss Prevention Coordinator in Suffolk, VA to identify and manage delivery-related freight claims and minimize financial impact. You will work with Sales, Operations, Customer Service, Transportation, and carriers to resolve issues and improve service levels.

The role requires a high school diploma or GED with 2+ years in logistics or related fields, strong Excel skills, and excellent communication. Relocation may be available, and benefits are offered.

Qualifications

• High School Diploma or GED required with 2+ years in logistics, customer service, claims processing, or related field.
• Excellent Excel skills and ability to interpret data accurately.
• Strong analytical and problem-solving abilities with attention to detail.
• Clear written and verbal communication with internal teams, customers, and partners.

Responsibilities

• Review OS&D occurrences and carrier claims to identify issues and next steps.
• Compile and distribute daily Claims Reports accurately and on time.
• Monitor outstanding OS&D issues and drive timely resolutions.
• Communicate with internal teams, customers, and carriers for claim resolution details.
• Investigate root causes with Loss Prevention and recommend corrective actions.
• Process necessary inventory and account adjustments related to OS&D.

Skills

Excel

Analytical thinking

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

SAP

Job description

Have a seat at our table. When you join Smithfield, you become part of something special – a company that's sustainably feeding people around the world, producing good food the right way with respect for our people, animals, communities and planet. With opportunities across locations and functions, a culture grounded in our Core Four values - gratitude, communication, respect and accountability - and a strong commitment to learning, collaboration, and innovation, Smithfield offers challenging and rewarding careers where you can grow, contribute and make a real impact.

THE VALUE YOU’LL BRING

As a Loss Prevention Coordinator, you will play a key role in supporting Smithfield’s Loss Prevention team by identifying, investigating, and managing delivery-related freight claims while helping minimize financial impact to the business. You will work closely with cross‑functional partners—including Sales, Operations, Customer Service, Transportation, and external carrier partners—to resolve product issues, ensure timely claim decisions, and drive improvements that enhance service levels and profitability. In this role, you will help maintain strong customer relationships, support process optimization, and promote a culture of accuracy, accountability, and continuous improvement.

WHAT YOU’LL DO

• Claims Review & Resolution: Review daily Over, Short & Damaged (OS&D) occurrences—including refused product, quantity discrepancies, quality-related exceptions, and carrier claims to identify issues and determine appropriate next steps.
• Reporting & Documentation: Compile and distribute daily Claims Reports as requested, ensuring information is complete, accurate, and delivered on time.
• Issue Management: Continuously monitor and follow up on outstanding OS&D issues to ensure timely resolution in alignment with departmental requirements.
• Cross-Functional Communication: Communicate with internal teams, external partners, customers, and carriers to reinforce departmental expectations and gather details needed for claim resolution.
• Root Cause Analysis: Collaborate with the Loss Prevention team to investigate delivery discrepancies, determine root causes, and recommend/track corrective actions that prevent recurring issues.
• Adjustments & System Updates: Process necessary inventory and customer account adjustments related to confirmed OS&D discrepancies.

WHAT WE’RE SEEKING

• Education & Experience: High School Diploma or GED and 2+ years of relevant experience in logistics, customer service, claims processing, or related field, required.
• Technical Skills: Proficient in Microsoft Office, especially Excel, with the ability to manage and interpret data accurately.
• Analytical & Problem‑Solving: Strong attention to detail with the ability to identify root causes, analyze discrepancies, and recommend corrective actions.
• Communication: Excellent written and verbal communication skills with the ability to interact effectively with internal teams, customers, and carrier partners.
• Professional Traits: Highly organized, dependable, and able to manage multiple tasks in a fast‑paced environment while maintaining accuracy and follow‑through.
• Collaboration & Culture Fit: Ability to work well with others, be respectful, approachable, and team‑oriented while building strong working relationships and supporting a positive work environment.

OTHER SKILLS THAT MAKE YOU STAND OUT

• Bachelor's Degree, preferred.
• Prior food industry or retail experience, preferred.
• SAP experience is a plus.

The expected pay range for this position is $16.83 - $26.44 per hour.

Relocation Package Available.

Smithfield is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans status, status as a disabled individual or any other protected group status or non‑job characteristic as directed by law. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the employment selection process, please call us at 757-357-1595.

At Smithfield, good food starts with good people. "Good food. Responsibly.®" is more than just our tagline; it's what we do. We provide good jobs. We take good care of our animals. We are good stewards of the environment. We do good in our local communities.

Smithfield is proud to offer robust, flexible and affordable benefit plans and programs to support our team members and their loved ones, and with out‑of‑pocket costs, on average, 20 percent less than plans offered by other employers. Beyond our medical plans, our Be Well programs offer tools and resources to enhance your quality of life, at no additional cost. These programs are uniquely tailored to our Smithfield team and provide support for elective surgeries, weight loss, mental health, cancer, kidney disease, diabetes, smoking cessation, asthma, maternity management and more.

Our company invests in your future. We offer comprehensive training and professional development programs designed to help you reach your full potential. Through LinkedIn Learning, employees can access on‑demand courses, professional certificates, and skill‑based training to build capabilities aligned with career and business needs. Our partnership with Guild supports your continuing education with tuition assistance covering English language learning, high school completion, and degree programs, while our leadership development initiatives nurture high‑potential talent. We also offer unique benefits like our Smithfield Scholarship Program for employees’ children.

Headquartered inSmithfield, Virginia,since 1936,Smithfield Foods, Inc. is an American food company with a leading position in packaged meats and fresh pork products. With a diverse brand portfolio and strong relationships with U.S. farmers and customers, we responsibly meet demand for quality protein around the world. For more information, visit www.smithfieldfoods.com. We believe in the power of protein to end food insecurity and have donated hundreds of millions of food servings to our communities. Smithfield boasts a portfolio of high-quality iconic brands, such as Smithfield®, Eckrich® and Nathan’s Famous®, among many others. For more information, visit www.smithfieldfoods.com and connect with us on Facebook, X, formerly known as Twitter, LinkedIn, and Instagram.