Senior Loss Prevention Coordinator

Smithfield Support Services Corp; Suffolk (VA); Sur place; USD 55 167 000 - 82 777 000; Plein temps

Résumé du poste

Smithfield Foods, Inc. is seeking a Senior Loss Prevention Coordinator to safeguard assets by managing OS&D incidents and vendor claims. You will analyze data, compile reports, and coordinate across Business Management, Sales, Vendors and Customers to reduce losses and improve service levels.

Travel for training may be required. A four-year degree and strong Excel/SAP experience are preferred, with excellent communication and problem-solving skills to drive continuous improvement in operations.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience required.
• Food industry or retail experience preferred.
• Strong Excel and SAP experience required.

Responsabilités

• Operational efficiency: monitor OS&D incidents and ensure timely resolution.
• Claims reporting: compile and distribute daily claims reports.
• Inventory & account adjustments to maintain data integrity.
• Vendor & carrier MSAs: review for performance alignment and improvement.
• Policy compliance: adhere to policies and communicate expectations clearly.
• Root cause analysis and corrective action to reduce repeat issues.
• Continuous improvement: optimize workflows to reduce turnaround times.
• Data analysis: track OS&D trends to strategize prevention.
• Stakeholder engagement: maintain relationships with vendors, carriers, and internal teams.

Connaissances

Microsoft Office

Excel

SAP

Power BI

Analytical skills

Problem solving

Communication

Formation

Bachelor’s degree

Outils

Power BI

Description du poste

Have a seat at our table. When you join Smithfield, you become part of something special – a company that’s sustainably feeding people around the world, producing good food the right way with respect for our people, animals, communities and planet. With opportunities across locations and functions, a culture grounded in our Core Four values - gratitude, communication, respect and accountability - and a strong commitment to learning, collaboration, and innovation, Smithfield offers challenging and rewarding careers where you can grow, contribute and make a real impact.

THE VALUE YOU’LL BRING:

The position summary states the general nature and purpose of the job. Overall accountabilities are defined in this section. As a Senior Loss Prevention Coordinator, you will play a critical role in safeguarding company assets by identifying and managing delivery-related freight claims. You will take ownership of minimizing losses through proactive solutions, ensuring timely resolution of Overages, Shortages, and Damages (OS&D) issues. You will compile and analyze monthly reports, file vendor claims for liability events and communicate effectively across departments to keep projects on track and deadlines met. In this role, you will collaborate with Business Management, Sales, Vendors, and Customers to navigate complex challenges while maintaining exceptional service standards. You will leverage your analytical skills and attention to detail to uncover trends, recommend improvements, and drive initiatives that prevent future losses. Occasional travel for training will allow you to deepen your expertise and strengthen partnerships, making you an integral part of a team committed to operational excellence and risk mitigation.

WHAT YOU’LL DO:

• Operational Excellence Monitor OS&D Incidents: Review daily Over, Short & Damaged (OS&D) occurrences, including refused product, quantity discrepancies, and quality exceptions, ensuring timely resolution and maintaining high accuracy.


• Claims Reporting: Compile and distribute daily claims reports promptly, guaranteeing complete and error-free documentation for internal tracking and compliance.


• Inventory & Account Adjustments: Process inventory and customer account adjustments quickly and accurately to maintain data integrity and support smooth operations.


• Compliance & Communication Vendor & Carrier Agreement Review: Evaluate carrier and vendor Master Service Agreements (MSAs) regularly to confirm performance alignment and document findings for continuous improvement.


• Policy Compliance & Communication: Adhere to departmental policies while clearly communicating expectations to internal teams and external stakeholders, ensuring consistent compliance.


• Root Cause & Corrective Action: Collaborate with team members to identify root causes of delivery discrepancies and implement corrective actions that reduce repeat issues and improve service levels.


• Continuous Improvement Process Optimization: Identify and implement workflow enhancements that streamline OS&D resolution and claims reporting, reducing turnaround times and improving efficiency.


• Data Analysis: Track and analyze trends in OS&D incidents and claims to develop proactive strategies that minimize future discrepancies.


• Stakeholder Engagement: Build strong relationships with vendors, carriers, and internal teams through regular communication and feedback sessions to enhance collaboration and service quality.

WHAT WE’RE SEEKING:

Bachelor’s degree from an accredited four-year college or university; or equivalent combination of education and experience, required. Bachelor's Degree, preferred. Prior food industry or retail experience, preferred. Strong Working knowledge of Microsoft Office, with emphasis on Excel. SAP experience Strong written and verbal communication skills. Effective critical thinking, decision making and problem-solving skills. Ability to multi-task, plan, prioritize and set goals. Meet Goals and expectations Ability to work well with others in fast paced, dynamic environment. Ability to be respectful, approachable and team oriented while building strong working relationships and a positive work environment.

OTHER SKILLS THAT MAKE YOU STAND OUT:

• Demonstrated knowledge of international shipping, logistics, and cargo liability claims, including the investigation, evaluation, negotiation, and resolution of freight loss, damage, shortage, theft, and temperature-abuse incidents across ocean, air, and ground transportation networks.


• Proficient in reviewing transportation contracts, bills of lading, carrier tariffs, and international shipping regulations to determine liability, protect company interests, and pursue claim recovery efforts.


• The ability to drive solutions and make sound financial solutions.


• Possess soft skills such critical and creative thinking, collaboration and creative thinking.


• Ability to meet deadlines and changing priorities.


• Familiarity with International Shipping.


• Familiarity with Power BI.


• Experience in carrier liability, filing and collecting freight claims.

PHYSICAL DEMANDS & WORK ENVIRONMENT:

The physical demands described here are representative of those an employee should possess to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Smithfield is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans status, status as a disabled individual or any other protected group status or non-job characteristic as directed by law.

The expected pay range for this position is $19.23 - $28.85 per hour. Smithfield Foods provides pay ranges that reflect its good faith estimate of the salary or hourly wage the company reasonably expects to pay for a position at the time of hire. Individual compensation will be determined based on several factors, including but not limited to, the scope and responsibilities of the role, location of the position, the candidate’s qualifications and experience, internal equity, external market pay for comparable positions and budget considerations. At Smithfield Foods, base pay represents only one aspect of the comprehensive total rewards package. Learn more about our benefits package here.

Relocation Package Available No EEO Information Smithfield is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans status, status as a disabled individual or any other protected group status or non-job characteristic as directed by law.

At Smithfield, good food starts with good people. “Good food. Responsibly.®” is more than just our tagline; it’s what we do. We provide good jobs. We take good care of our animals. We are good stewards of the environment. We do good in our local communities. Smithfield is proud to offer robust, flexible and affordable benefit plans and programs to support our team members and their loved ones, and with out-of-pocket costs, on average, 20 percent less than plans offered by other employers. Beyond our medical plans, our Be Well programs offer tools and resources to enhance your quality of life, at no additional cost. These programs are uniquely tailored to our Smithfield team and provide support for elective surgeries, weight loss, mental health, cancer, kidney disease, diabetes, smoking cessation, asthma, maternity management and more. Our company invests in your future. We offer comprehensive training and professional development programs designed to help you reach your full potential. Through LinkedIn Learning, employees can access on‑demand courses, professional certificates, and skill‑based training to build capabilities aligned with career and business needs. Our partnership with Guild supports your continuing education with tuition assistance covering English language learning, high school completion, and degree programs, while our leadership development initiatives nurture high‑potential talent. We also offer unique benefits like our Smithfield Scholarship Program for employees’ children.

Headquartered inSmithfield, Virginia,since 1936,Smithfield Foods, Inc. is an American food company with a leading position in packaged meats and fresh pork products. With a diverse brand portfolio and strong relationships with U.S. farmers and customers, we responsibly meet demand for quality protein around the world. For more information, visit www.smithfieldfoods.com. We believe in the power of protein to end food insecurity and have donated hundreds of millions of food servings to our communities. Smithfield boasts a portfolio of high-quality iconic brands, such as Smithfield®, Eckrich® and Nathan's Famous®, among many others. For more information, visit www.smithfieldfoods.com and connect with us on Facebook, X, formerly known as Twitter, LinkedIn, and Instagram.