Los Angeles General Manager: Growth & Ops Leader

Otis Elevator Co.; Los Angeles (CA); On-site; USD 220,000 - 270,000; Full time

Benefits offered by this job

401(k) plan and company match

Comprehensive medical, dental, vision

Paid vacation and holidays

Life insurance

Disability coverage

Tuition reimbursement

Employee recognition & bonuses

Job summary

Otis Elevator Company in Los Angeles is seeking an experienced General Manager to lead our Los Angeles operation. This is a significant branch leadership role with responsibility across New Equipment, Modernization, Service and Repair, including both sales and operations.

You will guide a skilled team and drive financial performance in a dynamic, safety‑driven environment. You will build strong customer relationships, develop talent, and foster an inclusive, high‑performing culture while

Qualifications

• 10+ years of elevator industry experience required.
• Previous General Manager experience leading a large branch or business operation.
• Experience across sales and operations.
• Demonstrated experience driving financial, commercial and operational performance.
• Strong business and financial acumen with the ability to balance customer needs and business priorities.
• A confident, collaborative and thoughtful leadership style with the ability to listen and understand an established organization before implementing change.
• Strong customer relationship and communication skills.
• Proven ability to develop and retain talent while leading a high-performing organization.
• Experience leading complex operations and working collaboratively across functions.

Responsibilities

• Lead the branch across New Equipment, Modernization, Service and Repair, with responsibility for both sales and operations.
• Drive overall business performance with a focus on sales, profitability, working capital and orders.
• Lead, develop and retain a high-performing team while fostering an inclusive and collaborative culture.
• Build a strong customer-centric culture focused on responsiveness, proactive engagement and long-term relationships.
• Drive customer retention while identifying service, repair and modernization opportunities.
• Develop strong relationships with customers across the Los Angeles market.
• Build on the strengths of an established operation while identifying opportunities for continuous improvement.
• Make strategic and operational decisions while partnering closely with regional leadership.

Skills

Elevator industry experience

General Manager experience

Sales & operations experience

Financial performance

Leadership style

Customer relationship skills

Talent development

Cross-functional operations

Job description

Otis Elevator Company in Los Angeles is seeking an experienced General Manager to lead our Los Angeles operation. This is a significant branch leadership role with responsibility across New Equipment, Modernization, Service and Repair, including both sales and operations.

You will guide a skilled team and drive financial performance in a dynamic, safety‑driven environment. You will build strong customer relationships, develop talent, and foster an inclusive, high‑performing culture while