Long-Term Care Pharmacy Support Specialist

SPECIALTY RX, Inc.; Columbus (OH); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Group Life Insurance

Short-Term Disability

401(k) with company match

Paid time off and paid holidays

Paid training and registration support

Advancement opportunities

Job summary

SpecialtyRx, Inc. is seeking a Facility Support Specialist to serve as the primary liaison between the company and partnered long-term care facilities.

You will ensure timely issue resolution, accurate data management, and seamless communication to support patient safety. Responsibilities include investigating issues, maintaining facility data, and coordinating deliveries with Account Executives and department heads.

Qualifications

• Active Ohio Pharmacy Technician license is required.
• Experience in Long Term Care Pharmacy and customer service is preferred.
• Must have courteous phone skills and be computer literate.
• Detail oriented, organized and able to multitask.
• Excellent verbal and written communication skills and strong problem solving abilities.

Responsibilities

• Communicate between SpecialtyRx and long-term care facilities to resolve issues.
• Maintain accurate facility information and lists.
• Complete Occurrence Reports for recurring issues.
• Identify trends in facility-related complaints for internal resolution.
• Coordinate with department heads to deliver requested medications and supplies.
• Handle emails and calls from facility administration and Account Executives.
• Update house stock and MD lists annually for accuracy.
• Respond promptly to facility inquiries via Mediprocity, email, and phone.
• Collaborate with Account Executives to coordinate deliveries.
• Track patterns to support proactive process improvements.
• Keep facility lists and backup contacts up to date.

Skills

Customer service

Phone skills

Multitasking

Attention to detail

Verbal and written communication

Problem solving

Critical thinking

Education

Ohio Board of Pharmacy Pharmacy Technician license

Tools

Mediprocity

MS Office / Computer literacy

Job description

SpecialtyRx, Inc. is seeking a Facility Support Specialist to serve as the primary liaison between the company and partnered long-term care facilities.

You will ensure timely issue resolution, accurate data management, and seamless communication to support patient safety. Responsibilities include investigating issues, maintaining facility data, and coordinating deliveries with Account Executives and department heads.